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I understand Universal is going to pull out of TES and switch over to ETS because of their horrible service. Perhaps he would care to comment on that at his next social gathering? I don't think so. It will be all fluff, like always.

Oh and since the odds of Mr.Carroll reading this is pretty good, STOP USING THAT DAMNED IMAGEGUARD SHIT ON YOUR OSCAR REISSUE PRINTS!!! I know TES spent a lot of money on their ImageGuard machines and they make a tidy profit from "rejuvenating" the print with it, but ASK the theaters if they want that crap on their prints before you send out the prints. Rewashing is great, but that other junk has go to go! (Remember how TES had to change out 7 prints in a row of Saving Private Ryan for me on the Oscar reissue because I refused to run that film with the ImageGuard on it? It's going to happen again this year if I get another one like that. I'll take a dark screen any day over a print that has ImageGuard on it!)

I don't feel like retyping my TES review here, so I won't. But check it out for those of you who have not read it yet (click "Reviews" over on the left). All I do want to say again is that I remember specifically calling up TES well BEFORE my print of American Beauty was shipped and requesting an "unrejuvenated" print, one without Imageguard or Photoguard. Of course they sent me the Imageguarded print anyway.

...and that's the problem with this weasel-lawyer-driven society it's becoming. They ought to make it illegal to sue someone solely on the grounds that that person (or company) acted politely or mannerly.

Mr. Carroll could have said:

"I am very sorry to hear of your accident".

Note that is not saying:

"I am very sorry the company I work for does not give a flip about you or your safety by sending out cheap, broken reels which are dangerous."

See the difference?

And Rachel, you really should have sued that company for every dime your lawyers could've sucked out of them. As it stands, I am STILL receiving reels that obviously never "clipped" together at the depot and are still broken with dangerous sharp edges. I'll bet if we were to do a Film-Tech survey that well over 90% of the members here would acknowledge that the problem is just as bad as it ever was. A company that big that let's it's lawyers run the business will never learn until someone sticks it to them.

Oh the day I get cut badly on a TES reel...now THAT will be a lesson!

It's been at least six months since I've seen a print arrive with all reels intact. I can't remember the last time it happened, actually. It's not just Technicolor, either, but they seem to have more problems than anyone else. Worse, they don't seem to care about fixing these problems.

(I'm sure that there are people at Technicolor who _do_ care. These rants aren't directed at them. They are directed at whoever is responsible for the attitude that the company publicly displays, which is, essentially, "we don't care, we don't have to." If they really cared, they would allow their employees to post here and work with theatre owners and projectionists to improve their service. Since they aren't doing this, it appears that the company as a whole is uninterested in improving anything except perhaps its bottom line.)

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Next time you have a problem with anything you read on the site regardless of who wrote it, contact me offline and I'll do what I can to remedy it. I'd say about once a week I am requested via private email to intervene with something said on the site between two people and have always been able to make things right. However, I don't put too much concern into comments made publicly like this.