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Author
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Topic: Radiant Troubleshooting Help
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Steven Gorsky
Expert Film Handler
![](http://www.film-tech.com/ubbmembers/603.jpg)
Posts: 146
From: Frederick, MD, USA
Registered: Sep 2000
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posted 05-07-2002 03:17 AM
Continued from the thread "Ready Theatre Systems".Sean, it's been some time since I've used Radiant, but this is what I remember. When was the last time the theatre received a CD from Radiant? If it has been well over a year you can try callling (800-44-PRYSM) and getting them to send one, but you may have to go through your theatre chains home office. The latest version is very stable. If you're have problems with credit card verification, it is more then likely a problem with the modem. They had a few back-office servers that the internal modem they used had problems establishing a connection - causing delays and time-outs on credit cards. If this is the case contact them, inform them of the problem, and get them to send you the external modem (usually a USRobotics or 3com). When you receive the modem you give them a call, and they can walk you through the process. Problems with kiosks generally are either out of date software (again call Radiant), or they just need to be rebooted - unplug, then plug back in. Do not do this with the power cord from the computer (silver box behind the touch screen), doing so can cause the kiosk to appear "dead" when the plug is reinserted. Steven Gorsky
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Steven Gorsky
Expert Film Handler
![](http://www.film-tech.com/ubbmembers/603.jpg)
Posts: 146
From: Frederick, MD, USA
Registered: Sep 2000
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posted 05-08-2002 06:25 PM
I guess I should clarify that I didn't mean CCMAN processes cards simultaneously, but consecutively until its' queue is empty. So say I'm at station #1 and run a card through. Then stations #3, 4, and a kiosk run cards though. CCMAN will dial-up (taking several seconds) then process the info for stations #1, 3, 4, and the kiosk before disconnecting. Most of the time is wasted on the modem dialing because there is not much information that gets transferred.I have no personal experience with the satellite, so I have no idea how it works. I do know that in general there are delays because your sending the information up to an orbiting satellite, then it comes back down to the receiving station. This is why it would still take a few seconds to process instead of being closer to instantaneous. Steven Gorsky
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