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Author Topic: rant on stupid customers Dave Bird Jedi Master Film Handler Posts: 777 From: Perth, Ontario, Canada Registered: Jun 2000 posted 08-15-2018 08:21 AM                        Had a devil of a time a couple weeks back trying to get Google & IMDB to change our listings, which were wrong. Not too many people go by those, but if they're searching us up for their first visit they do.  |  IP: Logged Greg McGuire Film Handler Posts: 6 From: Middletown, CT, USA Registered: Jul 2018 posted 08-16-2018 09:04 PM                     I'm having a similar problem Dave. Our Fandango listings are all screwy but they're radio silent. We're not even listed on IMDB and Google but I've been dealing with Google for over a month bouncing between departments trying to get our accounts back from a former employee and it's been a headache so I don't even want to think about getting listed there anytime soon.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 08-23-2019 06:40 PM                 It has been 371 days since the last post.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 08-23-2019 06:40 PM                        An old guy just phoned. He talks like he has several socks in his mouth so I can't really understand him. "Do you still have mumble mumble?" I'm sorry I can't understand you. "mumble mumble amps." You want to buy some amplifiers? I don't have any for sale. "amps amps... lamps!" Lamps? What kind of lamps are you asking about? "Do you still have lamps... lamps... ramps." Ramps? Are you asking if the theatre is wheelchair accessible? "Esss." The theatre is wheelchair accessible. "Enk."  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 08-24-2019 01:48 AM                     Maybe his phone has a push to talk function and he's too slow to press the TALK button on queue.  |  IP: Logged Jarod Reddig Jedi Master Film Handler Posts: 513 From: Hays, Ks Registered: Jun 2011 posted 08-25-2019 05:13 PM                     Haha thats funny Frank. When I worked at an automotive parts counter in high school id get a few calls like that a day.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 08-25-2019 09:59 PM                        We have a customer who both goes to movies and shops occasionally at the parts store. The guy is in his '70s and talks like he has a mouthful of marbles. You literally can barely understand a word he says, and he's also a bit hard of hearing. Plus, he usually doesn't really know how to describe what he wants. It's a real challenge to wait on him. At least when he goes to the movies we don't have to ask him any questions...two seniors and done.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 08-25-2019 11:05 PM                        Nobody came to the show in a wheelchair this weekend, so I don't know what happened to that guy. I did have a group of several little kids all about 7 or 8 years old this afternoon for a birthday party. They lined up to get their popcorn and all of the little boys kind of pushed their way to the front of the line. One of the little girls said, "Humph, of course the men have to get their stuff first."  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 09-18-2019 09:08 PM                        Here's something that I've never seen before. A young couple brought their baby to the show tonight. Just a tiny baby. Humph... well hopefully it doesn't start crying. The guy just came out a couple of minutes ago while the show is on to get some popcorn. He's carrying the baby and I see that they have put some red construction earmuffs, the type that you use when operating a jackhammer or other loud machinery, on the baby. The earmuffs are bigger than the kid! Well, it takes all kinds and this way they didn't have to pay a babysitter I suppose.  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 09-19-2019 12:40 AM                     Well, I think this is pretty much a jack ass move. A baby has no place in a cinema. It can easily get scared by both the impressions on screen and the loud sounds, even if you put some construction-grade earmuffs on it... and who does that anyway? Did you make them pay for a third ticket?  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 09-19-2019 08:09 AM                        I didn't make them pay for a third ticket since it was just a little baby. I generally charge for kids as soon as they're past the "carrying around" stage, so maybe two or so. Basically if the kid walks in or is standing there on his own, he gets charged for.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 09-19-2019 02:52 PM                        We charge starting age 2 and up. I figure babies are more disruptive and noisy than most adults ever are, so why should they get in free? Our previous owner used to have a sign that said "All children need a ticket except babes in arms," but people were carrying in 6 and 7 year olds so we did away with that. Nobody minds the charge, or at least we get no complaints.  |  IP: Logged Jarod Reddig Jedi Master Film Handler Posts: 513 From: Hays, Ks Registered: Jun 2011 posted 09-23-2019 08:08 PM                     Ive seen families with babies wearing big over ear protection at movies a few different times actually. In my head I thought if they "had" to bring the baby I applaud their effort to try to protect the kids hearing. Usually the muffs are too big and slip off anyway. Just think the cinema is not the place for very small children. Those that cant control their own screams and outbursts or are too young to be in that kind of sound environment. If I had an infant and couldn't find a babysitter then I would stay home.  |  IP: Logged Sean Falk Film Handler Posts: 9 From: Atchison, Kansas, USA Registered: Aug 2019 posted 10-05-2019 11:08 PM                     Most of the parents I have come in with babies usually have a couple other kids with them. I luckily don't have many people bringing them to anything other than kids movies. A lot of them do end up tag-teaming taking the kiddos outside or to the bathrooms pretty regularly though. Our policy is under 3 and if they'll be sitting on their parents lap, if they get their own seat they get their own ticket.  |  IP: Logged Martin Brooks Jedi Master Film Handler Posts: 900 From: Forest Hills, NY, USA Registered: May 2002 posted 10-10-2019 11:38 PM                        I went to see Joker the other day at a Dolby theater and some idiots brought their toddler to the film. Even if it wasn't an adult, violent film, it was a stupid idea due to the intensity of the presentation. The kid was crying during the trailers and the couple didn't look like the kind of people who were going to care, but one parent left with the kid during the trailers and the other parent soon followed and they didn't return, so they "did the right thing" in the end.  |  IP: Logged

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