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This topic comprises 2 pages: 1 2
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Topic: Labor Percentage
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Carl Martin
Phenomenal Film Handler
Posts: 1424
From: Oakland, CA, USA
Registered: Feb 2002
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posted 12-08-2003 05:24 AM
i don't really like the practice of sending employees home. you pay them peanuts, they commit part of their day to work for you, and you deny them that. if someone wants to go home, great. but otherwise, how about setting surplus staff to work doing some maintenance, cleaning a hard-to-reach area, organizing storage, or training. it'll pay off later. i'm not a manager, but that's my take.
carl
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Scott Norwood
Film God
![](http://www.film-tech.com/ubbmembers/30f.jpg)
Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99
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posted 12-08-2003 07:09 AM
Agreed with Carl. It's completely unethical to schedule staff for a day and then send them home in order to "cut the payroll." If an employer schedules an employee to work, then he has an ethical obligation to compenstate that employee for the time scheduled.
And, anyway, I'm not sure how basing staffing levels on a per centage of customers or ticket revenue makes sense. It's not a linear relationship at all. Any theatre--even a small single screen on an "off" night--needs at least three staff members (concession, tickets, projection; one of these can also be the manager, and the ticket seller can usually leave soon after the final show starts). Above that, as customers and screen counts increase, staffing levels depend on many factors, including the layout of the theatre, the types of films playing (kids' films need more concession staff and usher/cleaning staff than art/foreign films), the quality/experience of the staff, etc. Instead of using ticket numbers to dictate staffing requirements, wouldn't it make more sense for the manager to actually _look_ at what is happening in his theatre? Are ticket and concession lines reasonable? Are auditoria (yes, with an _a_) being kept clean between shows? Are the restrooms clean, with good stock of paper towels and toilet paper? Are trash cans emptied before they overflow?
If the above-mentioned conditions (and plenty of others not mentioned) are being met consistently without either having employees sitting around doing nothing or running completely ragged throughout the day/evening, then the theatre is adequately staffed.
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