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Topic: What type of answering/annoucement system do you use?
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David Buckley
Jedi Master Film Handler
Posts: 525
From: Oxford, N. Canterbury, New Zealand
Registered: Aug 2004
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posted 08-14-2004 05:20 PM
Using the voiceguide software I suggested above, you can do this two ways.
1) Record the times you want, either complete eg "seven fifteen", or separate eg "seven" "fifteen" and put them together, either with mouse clicks, or a bit of programming
2) use the Text-to-Speech facility to actually say it for you.
I prefer the former approach, as you can use a single voice for all the bits, driving directions, menus, whatever, so it sounds like a coherent whole rather than a bunch of words by different speakers.
if you have your time and performance data already stored in some data format on computer somewhere, thejn (again, with a bit of programming) that can be automatically extracted by VoiceGuide, so you just need to keep one system up to date, and the IVR system will follow.
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Scott Jentsch
Phenomenal Film Handler
![](http://www.film-tech.com/ubbmembers/1681.jpg)
Posts: 1061
From: New Berlin, WI, USA
Registered: Apr 2003
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posted 08-18-2004 01:02 PM
quote: Brandon Willis I work in a 20-plex that does upwards of 4,000 people a day on most weekends. We have a 3-line phone system for our information recordings. Then we have one direct line to the office that is not listed in the phone book. It's perpetually busy on the weekends and people complain to high heaven about it.
So, in the near-ubiquity of the Internet, people are still flooding a 3-line system with calls? Even before I started publishing showtimes online, no one I knew ever liked those phone recordings, and that attitude certainly hasn't changed to my knowledge.
Does your theater offer their showtimes online, and do they publicize that URL in all of their customer contact vehicles? I find it amazing that you would be keeping three lines busy with people calling in...
Anyway, I used to work at a company called Electronic Tele-Communications (www.etcia.com) and we designed and manufactured multi-channel announcement devices, time and temperature announcers, and interactive voice response systems. It's been quite a few years, so I'm not familiar with their product line any longer, but you may want to check their products out if you want something better than a $14 special from WalMart.
If they still make it, the Aris Multi-channel would probably serve your needs for announcements only, and the Messenger product would let you do some pretty sophisticated things.
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