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Author Topic: Manager Titles Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 12-01-2004 09:56 PM                     Just out of curiosity, are there any managers who work in a theatre where the floor staff has to refer to you as Mr. or Ms. Last Name instead of being on a first name basis? We have this at my theatre and it's kind of awkward when someone who's twice my age has to call me Mr. Willis.  |  IP: Logged Jason Black Phenomenal Film Handler Posts: 1723 From: Myrtle Beach, SC, USA Registered: Nov 2000 posted 12-01-2004 10:05 PM                        This is all personal preference from what I've experienced.. I have always been Jason to my staff. I'm no better than they are.. All I require is that I am treated with the same respect that I give to my staff.  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 12-01-2004 10:10 PM                     Cinemark requires this as company policy.  |  IP: Logged Brandon Willis Expert Film Handler Posts: 216 From: Richmond, VA, USA Registered: Apr 2004 posted 12-01-2004 10:10 PM                     One of the old GMs at my theatre started the Mr. and Ms. thing a few years ago for the entire management staff. The GMs since then have kept it up. In casual conversation I don't care what my employees call me, I even encourage them to call me by my first name. It's Mr. Willis in front of customers or over the walkie talkie, though. It's not chain-wide (Regal) policy, in fact we're the only theatre in the Richmond area, that I know of, that does it.  |  IP: Logged Dominic Espinosa Phenomenal Film Handler Posts: 1172 From: California, U.S.A. Registered: Jan 2004 posted 12-01-2004 11:16 PM                     It'll be a cold day in hell when they call me Mr. Espinosa at work... We're all on a first name basis and that's how it's been at every place I've worked including Wallace Theaters, Borders Books & Music, and Best Buy.  |  IP: Logged David Yauch Expert Film Handler Posts: 206 From: Mesa, AZ, USA Registered: Oct 2004 posted 12-01-2004 11:28 PM                     It's Mr. or Ms. here. But again, because of our size, it has to be. When you have over 130 floorstaff and they are constantly changing, it's much easier this way. It's not like a theatre with just a handful of staff where everyone knows everyone and you can get away with being casual about it. With this many people, it helps to keep a formal relationship between floorstaff and managers.  |  IP: Logged Stephanie M. Brosche Film Handler Posts: 14 From: Harrisburg, Pennsylvania, USA Registered: Oct 2003 posted 12-02-2004 01:00 AM                     Informal here too. We go so far as to say Yes/No Sir/Ma'am when answering questions, especially over the walkie, but otherwise, it's first names and appropriate nicknames for us.  |  IP: Logged Allison Parsons Jedi Master Film Handler Posts: 630 From: East Peoria, IL Registered: Oct 2004 posted 12-02-2004 01:14 AM                        I'm 99.9% sure that Rave theatres do that. A good friend of mine is the head manager at the Peoria theater and whenever I go talk to him I have to the cashier for him by Mr.hislastname. Miss Parsons just sounds too much like a librarian so I dont think I could take that.  |  IP: Logged Chase Hanson Expert Film Handler Posts: 172 From: San Diego, CA Registered: Oct 2004 posted 12-02-2004 02:48 AM                     Pretty much everyone is on a first name basis on the floor, from staff to GM/MD. I dont know how it goes with Regional and Corporate Officers.  |  IP: Logged Chris Brown Expert Film Handler Posts: 105 From: Fairport, NY, USA Registered: Nov 2004 posted 12-02-2004 11:50 AM                        Everyone at my theatre is first name basis too...although my GM made an issue last year when one of the staff called my by last name only over the walkie. I understand his concern, but I didnt think it was that big a deal. See (long story short here), my best friend used to be a manager there with me, and we're both named Chris...so for as long as we've both worked there, people just called us by last names. This was never a big deal until the walkie thing. After that, for about a week, my GM insisted on the Mr/Miss title thing. It was kinda ridiculous. Like Brandon said, it is really strange being 19 and having people twice your age calling you Mr. Brown. So I think first name basis is fine...long as the respect is there. [ 12-10-2004, 02:49 AM: Message edited by: Chris Brown ]  |  IP: Logged Christopher Duvall Jedi Master Film Handler Posts: 500 From: Denver, CO Registered: Dec 1999 posted 12-02-2004 01:34 PM                     I require Mr./Mrs. over the radios and on the floor for appearance sake only. Everywhere else is informal. The reaction from the customers when I started that was VERY positive even though I hate being called Mr. Duvall. However, this has been more beneficial for my younger assistant managers and they have gotten more respect from the customers.  |  IP: Logged Robert E. Allen Phenomenal Film Handler Posts: 1078 From: Checotah, Oklahoma Registered: Jul 2002 posted 12-02-2004 02:09 PM                     Mr., Mrs., or Ms. is a title of respect just as Chief, Reverend or "Your Honor". I work in a facility where the GM allows everyone to call everyone by their first names. I believe it somewhat deminishes respect and authority (especially when a 17 year old calls a 72 year old "Bob") and would prefer to call and be called by title rather than by first name. It has been my observation that we have a generation of parents who have failed to instill common courtesy in their children. What ever happened to the "magic words" in our society. My staff seems genuinely surprized and pleased when I thank them for doing well at their job.  |  IP: Logged Jason Miller Expert Film Handler Posts: 241 From: Little Rock, AR, Registered: Mar 2004 posted 12-02-2004 02:14 PM                    I liked hearing "projection" over the walkie... it made me sound mysterious. I still react to it when I hear it on a radio at the theatres I am servicing.  |  IP: Logged Dean Kollet Jedi Master Film Handler Posts: 591 From: Florida State University Registered: Jul 2003 posted 12-02-2004 02:51 PM                     I agree on the respect thing, although things are changing. The only person I address with a Mr. or Mrs. is a lady who works usher. She is in her late 60s, and is the nicest lady....Mrs. D Other than that...I give the same respect shown to me, first name basis everywhere at work.  |  IP: Logged Robert John Jeromson Master Film Handler Posts: 264 From: Auckland, New Zealand Registered: Jul 2004 posted 12-02-2004 03:55 PM                     We're all on a first name basis here, floor staff call projection over the walkie but we only instituted this recently because my bosses name is Ross and Rob and Ross sound too similar over the walkie to distinguish. I do agree with the respect arguement but do feel that is it to be earnt not automatically givien, just because they refer to me as Rob instead of Mr. Jeromson dosen't mean that they have any less reverence of my skills or the guidance I can offer. I respect all of my staff equally and have consideration for them as individauls I only ask this in return. [ 12-02-2004, 05:31 PM: Message edited by: Robert John Jeromson ]  |  IP: Logged

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