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This topic comprises 3 pages: 1 2 3
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Author
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Topic: Unusual "I Am Legend" Complaints
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Frank Angel
Film God
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Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999
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posted 12-17-2007 04:58 AM
quote: Chris Slycord First, the downstairs people tell me that they're complaining about the sound at which point I have to ask what the exact problem is.
I has taken a long time for me to train our floor people -- actually a continuing process seeing as how there is always a high turn-over -- I pound it into their heads that they need to be descriptive and accurate about relaying problems. A typical response to a newbe to a statement like that would be (in a kind and gentle voice), "Son, you are not telling me anything that can help me solve the problem. Go back and get more details." If it is a seasoned manager who should know better, my response would be (sounding annoyed and in a curt voice), "That's useless information; call me back when you know what you are talking about." The latter will usually get me stabbing looks next time they see me, but they won't soon forget to apply what they've been taught.
Two things they are taught to do: relay information about sound and picture that TELLS me what is actually wrong, and 2) NEVER EVER bring me a complaint that they get from a single patron (like, the sound is too loud or to soft) without personally investigating themselves. I tell them, go into the theatre and see for yourself what is going on before taking the easy way out by just calling the booth and telling me what one of our crazed patrons told you. You are the professional; you know what is too loud or too low or any other anomoly. There will always be someone who finds reference level sound too loud. Or the room too hot, or too cold...etc. We don't make adjustments for one individual's personal preference in sound level.
My guys pretty much know the drill by now.
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John T. Hendrickson, Jr
Jedi Master Film Handler
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Posts: 889
From: Freehold, NJ, USA
Registered: Apr 2001
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posted 12-17-2007 08:32 PM
Sound is extremely subjective. I have checked levels and tweaked things to the point where everything seems perfect, only to have the occasional "too loud" or "too low" complaint. If it's only one complaint, and it's been checked out, then you have to ignore it. Otherwise, you spoil the show for a whole lot of other patrons at the cost of pleasing one, so I agree with Mike Blakesly on this one.
How many times have you heard the "no sound from the surrounds" complaint, knowing full well that you're sitting right at 85db and there is no live track at the point in the film when the complaint was registered?
Then you have your home theater enthusiasts who are used to having their surrounds cranked up, and bitch when one of your houses is properly balanced.
Bottom line is that you can't be all things to all people. Play it the way the director intended, and the bitchers and moaners be damned.
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