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Author
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Topic: Ticket collector position
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Thomas Pitt
Master Film Handler
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Posts: 266
From: Leeds, West Yorkshire, UK
Registered: May 2007
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posted 03-22-2008 04:34 PM
Here, when something is bought on a credit card and needs refunding, it can usually only be refunded to the same credit card - you can't give cash for credit.
I've only asked for a refund twice when I've been to the cinema: 1. When Beowulf 3D's sound messed up and put out white noise into all channels - the cinema gave me a cash refund AND a free pass for another film! 2. When I saw Cloverfield, and the shaky-cam made me sick. In this case, they couldn't give a refund but they did give me a free pass for another movie.
What's wrong with cinemas just giving out a free ticket voucher instead of a refund? That would avoid the complication of having to refund credit cards or give cash out.
I visited Bradford Cineworld yesterday. Being a bank holiday, there were many more people (including children) going to the cinema. Therefore, they actually split up the auditorium corridor using those seat belt style barriers. The auditoriums seemed to be 'grouped', and they had a ticket collector at the entrance to each group of auditoriums.
Perhaps we could do with subway-style automatic ticket barriers at the entrance to each auditorium - insert your ticket. Though it would cause a slight problem if someone had to leave the auditorium during the movie to use the restroom, or get more refreshments
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Drew Daniluck
Film Handler
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Posts: 12
From: Frederick, MD, United States
Registered: Feb 2008
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posted 03-22-2008 11:09 PM
My theatre is unique. The box is on the ground level, then you have to go down three stories to the rest of the theatre. We have escalators and an elevator. We have to wings of theatres with the concession stand in the middle. During slow periods we have a ticket collector at the bottom of the escalator and elevator collecting, then on busy times we have two collectors for each wing. Watching for theatre hoppers is difficult and unfortunately something that can be easily done. If we could afford to pay 13 employees for 8 hours to stand guard at every theatre, then of course we would do that, but that just isn't cost effective. The amount of money we are losing to theatre jumpers compared to what we would have to spend to keep it from happening is nothing really. Past theatres I ran where jumping was such an issue that sold out theatres were over flowing (and our system doesn't allow overselling), is I took down any marking of what was showing in each auditorium. The only way you knew where to go was to have a ticket. When we have rated R movies though, we try to tighten security and watch over the auditoriums with the R movie for anyone trying to sneak in. The good thing with being underground is that you can not sneak in from the outside. There are several doors that would have to be opened or proped open, so we don't have that problem. And I wish giving passes would solve every problem... And usually that is our first plan of attack. But sometimes you get those customers that feel free movies passes just isn't good enough. They want there cold cash back. So, in the name of customer service, we give them what they want... Drew
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