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Author Topic: Automatic Ticket Machines Tim Massett Film Handler Posts: 26 From: duluth, mn Registered: Dec 2005 posted 10-06-2008 02:08 PM                     hi, i apologize if this has been discussed before. I attempted a few searches and did not come up with anything. can anyone refer me to info/dealers for those newly fangled machines that magically produce tickets for folks without going to the ticket counter? thanks! tim massett [ 10-06-2008, 11:05 PM: Message edited by: Adam Martin ]  |  IP: Logged Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 10-06-2008 02:11 PM                        Most likely this is something you would need to discuss with the company that makes your ticketing system since the machine (kiosk) and software must integrate with your existing systems.  |  IP: Logged Tim Massett Film Handler Posts: 26 From: duluth, mn Registered: Dec 2005 posted 10-06-2008 02:16 PM                     thanks! i don't have a ticketing system set up yet but...is there one in particular that stands out? the twin i will be running has yet to open it's doors. tim  |  IP: Logged Galen Murphy-Fahlgren Master Film Handler Posts: 405 From: Canton, MI, USA Registered: Oct 2007 posted 10-06-2008 02:37 PM                     Of the (3) POS systems that I have used, RTS is probably the best suited to the needs of a small independent. It is very economical as well.  |  IP: Logged Tim Massett Film Handler Posts: 26 From: duluth, mn Registered: Dec 2005 posted 10-06-2008 02:57 PM                     Thanks Galen.  |  IP: Logged Tim Massett Film Handler Posts: 26 From: duluth, mn Registered: Dec 2005 posted 10-16-2008 08:57 AM                     anybody here ever use Tick-It! 2K by new concepts software? i am being talked in to using it but have never heard of it. thanks! tim  |  IP: Logged Bill Carter Expert Film Handler Posts: 162 From: Minneapolis, Minnesota Registered: Sep 1999 posted 10-16-2008 10:26 AM                     I'm a big fan of RTS also, which handles concession and inventory functions as well as ticketing. It appears that Tick-It only does ticketing. Prices seem to be in the same ballpark for the two.  |  IP: Logged Tim Massett Film Handler Posts: 26 From: duluth, mn Registered: Dec 2005 posted 10-16-2008 11:46 AM                     well, it seems i am only in need of ticketing. the cinema that will be opening here has an unusual set up. there will be a full service restaurant on floor one with a small black box theatre as well. in the basement will be a two screen cinema. the software for the concessions will be the same software that the restaurant is using. i am only looking for software for ticketing and the existing black box theatre is using this software. i was hoping to get some feedback though on the cinema application of the software if anyone here has used it.  |  IP: Logged Dominic Espinosa Phenomenal Film Handler Posts: 1172 From: California, U.S.A. Registered: Jan 2004 posted 10-21-2008 06:23 PM                     For such a small set-up I wouldn't mind TSS (I think they still sell it) as it is light on resources, very compatible, and extremely reliable. Another one I like is TicketPro. It has a lot of features and is a bit heavier than TSS. It's designed to be your one-stop-shop kind of thing. But it can be integrated with kiosks and their tech guys are always available and in my experience can work with you on a solution if you have a quirky rig; they've probably seen it all before.  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 10-26-2008 03:08 PM                     I still like OmniTerm despite its quirks  |  IP: Logged Brad Allen Jedi Master Film Handler Posts: 688 From: Evansville, IN, USA Registered: May 2000 posted 10-27-2008 11:34 PM                     The big problem with RTS now is that they have jacked the price up through the roof for those just starting out with it. They've added a $1000.00 per station "customization fee" RTS website  |  IP: Logged Anslem Rayburn Master Film Handler Posts: 476 From: Yuma, AZ, USA Registered: May 2002 posted 10-28-2008 05:22 AM                     From that link to RTS quote: Recurring Licensing Fee Pricing: 1 Station: $250 2 Stations: $850 3 Stations: $1100 4 Stations: $1300 5+ Stations: $100 per additional station Why in the name of all that's holy is there a $600 jump in licensing from 1 station to 2? There's got to be a reasonable explanation, but that seems weird to me at first glance.  |  IP: Logged David Zylstra Master Film Handler Posts: 432 From: Novi, MI, USA Registered: Mar 2007 posted 10-28-2008 10:26 AM                     I think the drastic rise could be due to support - i.e. it is easy to support a single non-networked stand alone station vs 2 networked stations where one is the "master" I ran a quick comparison with our current POS costs and factoring out all the extras we have that RTS does not show pricing for (or offer) I come up with almost a wash on costs for our 18 screen location (both initial purchase and continuing support for 35 stations) - I actually thought RTS would have been significanlty cheaper. I've used several systems including RTS and they are definitely one of the best for small locations on a budget.  |  IP: Logged Mark Hajducki Jedi Master Film Handler Posts: 500 From: Edinburgh, UK Registered: May 2003 posted 10-30-2008 11:00 AM                     quote: Tim Massett the software for the concessions will be the same software that the restaurant is using. i am only looking for software for ticketing and the existing black box theatre is using this software Depending on the layout, opening hours, and other factors, it may be useful to have the ability to sell tickets at the concessions/restaurant. This would allow you to reduce the staffing at quiet times and allow some more flexibility at busier times. The automatic (staffless) machines seem to be used more for pre-booked ticket pickup, and only in larger (chain) cinemas. They are not a substitute for staffed ticket selling.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 11-02-2008 01:01 PM                        quote: Brad Allen The big problem with RTS now is that they have jacked the price up through the roof for those just starting out with it. They've added a $1000.00 per station "customization fee" Yes, but you don't have to pay for the service. If you're network savvy enough, you can do all that yourself. I remember when I first started with RTS. I was the proverbial "customer from Hell". Nothing went right, everything went wrong, and most of it was my fault. After a short learning curve, I took my system from two stations to 11, over 2 theatres, plus credit cards, gift cards, internet ticketing and central data polling. Except for some advice, I didn't have RTS do any of that. Setting up an existing menu into possibly several screens, including ticketing and tax functions can take a lot of time. Once it's done, keeping it updated is pretty easy. It is a lot of money, but probably not too far off what it costs them to dedicate someone to your needs for awhile. As for the cost of RTS's software, I think they've just shuffled things around to where the costs really lie. At one time, they charged for credit card processing and internet ticketing (which involves a site they have to maintain). Those services are now free, and you get to keep whatever ticketing fee you might charge.  |  IP: Logged

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