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This topic comprises 2 pages: 1 2
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Author
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Topic: Problems with Samsung SRP-350 printers
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Mike Blakesley
Film God
![](http://www.film-tech.com/ubbmembers/26c.jpg)
Posts: 12767
From: Forsyth, Montana
Registered: Jun 99
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posted 09-06-2012 06:34 PM
We have two of the Samsung (Bixolon) SRP-350 printers. One of them just decided to stop printing suddenly. I spent two hours today on the phone with the RTS tech guy -- we uninstalled, reinstalled, unplugged, shut down, restarted, changed drivers, changed the USB port, and virtually everything else under the sun and nothing works. The printer will print its own self-test page, so I know it CAN print, but nothing from the computer. The print jobs show up in the print queue.
What's weird is, it was working yesterday just fine. It quit when I called in to have RTS change-over our credit card processing to a different vendor -- the printer wouldn't print when we did a test transaction.
Anyone else had trouble with these and is there a little known solution?
The computer is a fairly new Dell running Win7, and the printer is plugged in via one of those parallel-to-USB adaptor cables.
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Mike Blakesley
Film God
![](http://www.film-tech.com/ubbmembers/26c.jpg)
Posts: 12767
From: Forsyth, Montana
Registered: Jun 99
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posted 09-07-2012 10:58 AM
I swappped the cables too, but the problem stayed in the same spot.
The bottom line is, BOTH of these printers are working erratically. The boxoffice one had been the most reliable, until this most recent incident. When we put the new computer into the concession stand about 3 weeks ago, the printer refused to work in there at first. I spent about 2 hours on the phone with RTS trying various things, nothing worked, until they asked me to swap printers and then.....voila, they BOTH worked. We thought we were out of the woods, but now the problem keeps recurring in both printers, intermittently, with no apparent cause.
The boxoffice setup seems to be a little more reliable, but either one will stop working, for no reason. Sometimes they'll quit during a shift; other times they'll be working when we close, and then the next night one will not be working.
I truly don't know what I did to get it to work last night, but at this moment everything is working. I'm sure we'll be right in the middle of ticket sales tonight and one or the other will quit. Short of chucking the entire system and getting a whole new one, I don't know what to do.
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