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This topic comprises 3 pages: 1 2 3
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Author
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Topic: Going digital
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Andrew Thomas
Master Film Handler
Posts: 273
From: Pearland, TX, USA
Registered: Jun 2012
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posted 06-19-2014 01:07 AM
One warning I will give is that the guys who do the site surveys know what they are talking about, the guys who do the installs know what they are talking about.
The in between people that order everything and set up the installs don't know anything. Get ready to hear the installers bemoan the fact that this or that didn't get sent out. Our installers from Christie had to literally find the closest Fry's electronics to find extra odd n ends to get our install finished.
I also had one install issue that they tried to charge me a service call to fix. When the equipment was originally installed, their networking gateway that allows them access to the equipment didn't get plugged in. So when the NOC tried to check in to our site, they couldn't see us. So before bothering to call me and make sure everything was connected, they send out one of their techs (a really decent guy, not his fault!) for an emergency $600 service call.
Didn't pay that nonsense because they forgot to plug the ethernet wire in!
We have three Solaria Ones and one CP4220. Honestly, I haven't had any major issues. We lost one show in 6 months. Basically, the NAS needs a full reboot every once in a while. I've had it happen once since then and simply rebooting the NAS saved the show, albeit 5 minutes behind schedule.
One other thing I find kind of curious is that they didn't supply any spare bulbs upon install. I don't expect a free spare, but they didn't even offer to sell it to me! Seems like a pretty important thing to have at least one spare on hand!
Other than that, they are easy to deal with. They automatically pull the lease payment each month and the reporting requirements for the VPF amount to filling in the movie title, studio, and opening/closing dates for each movie you book. Easy as pie.
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Scott Norwood
Film God
![](http://www.film-tech.com/ubbmembers/30f.jpg)
Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99
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posted 06-20-2014 05:33 PM
How long should these installs take? I realize that each one is different, but my only reference for this is a single-screen house that needed a new sound system (processor, amps, speakers) and was keeping the existing 35mm projectors (already in place and working). No LMS, no VPF, minimal automation (for D-cinema only, not 35mm), no oddball video formats (just DCP and Blu-Ray). The vendor said that this install would take a day (which seemed optimistic), and ended up taking a week (which seems long). As far as I know, there was no coordination issue with the electrician or any other vendor (and the carpenter had already installed another porthole and demo'd part of a wall to make space for the new projector)--the installation just took that long.
Apparently everything just went wrong on this installation, although the theatre never lost a show (they continued to run 35mm until the D-cinema quipment was ready to go).
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