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Author Topic: Modem Connections Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-01-2003 02:13 PM                     My boss's computer has a slight problem. It won't stay connected to the internet. He has spent many hours on the phone with his ISP's technical support, but they could not detect the problem. The phone company "Zapped" the phone line, and could not find any problems. My boss plugged the modem into the demark box to determine if there was a problem with the phone system in his house, and still could not hold connection. I found a virus in the computer, formatted the drive, reloaded all his programs, and installed a new modem. He still can't stay on line. We know it is a computer problem, as he took the thing down to the radio station and used its phone lines. Same problem. Any suggestions?  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 02-01-2003 02:40 PM                     What brand of modem and OS?  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-01-2003 03:31 PM                     Windows 98SE, full install. Old modem was a Diamond Supra 33K, and new one is a US Robotics 56K.  |  IP: Logged Gordon Bachlund Jedi Master Film Handler Posts: 696 From: Monrovia, CA, USA Registered: Aug 1999 posted 02-01-2003 03:33 PM                        Paul, I had the same problem with a Fujitsu modem on my Earthlink DSL. Earthlink finally gave me a new modem and that seems top have solved the problem, though only time will tell.  |  IP: Logged Michael Brown Phenomenal Film Handler Posts: 1522 From: Bradford, England Registered: May 2001 posted 02-01-2003 04:25 PM                     quote: It won't stay connected to the internet. How long can he stay on before it disconnects?  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-01-2003 04:51 PM                     Anywhere from 2 to 5 minutes....  |  IP: Logged William Leland III Master Film Handler Posts: 336 From: Charleston, SC, Registered: Aug 2002 posted 02-01-2003 07:01 PM                        Paul, what type of computer does your boss have? Who is the ISP? Would the Buss have anything to do with? My friend has a Hewlet Packard and it always freezes up while on the net. He has a cable modem and asked for tech supprt and they couldn't figuer it out. He even had them come out and they couldn't get it to work. It still freezes.  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-01-2003 07:11 PM                     It was a bare-bones buildup. I built that thing up about 3 years ago. The problem has developed about 4 months ago. I am not sure of the MB type, but I told him to leave it lay at the radio station until I can look at it Monday.  |  IP: Logged John Hegel Expert Film Handler Posts: 166 From: Lake Mills, Iowa Registered: Sep 2000 posted 02-01-2003 08:47 PM                        This is a shot in the dark... but check your power management and see what the power down time is on your hard drive.  |  IP: Logged David Stambaugh Film God Posts: 4021 From: Eugene, Oregon Registered: Jan 2002 posted 02-01-2003 08:55 PM                        What John Hegel said. If this PC has power management capability in the BIOS, disable it.  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-02-2003 01:06 AM                     I know it is not a power mannagement problem for two reasons: I disabled all that in the control panel, and when he was "kicked off" line, everything else worked. But it brings up an interesting point I am going to look into - and that's if he got any screwy error messages. I do not know if the BIOS in his machine supports power management, it has been too long. From what I understand, as long as someone is screwing around with the keyboard or mouse, the power management option will not activate. (so they say in fine print)  |  IP: Logged Darryl Spicer Film God Posts: 3250 From: Lexington, KY, USA Registered: Dec 2000 posted 02-02-2003 01:16 AM                    Of course I would think this has been checked or determined but does he have a designated phone line for his computer or does he use call waiting. Call waiting should be turned off when using a phone line that has it. have you tried actually changing the phone cable going to the modem. double check to make sure that the settings for the modem are set to the fastes conection speed. These are just some possable thoughts.  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-02-2003 02:00 AM                     Darryl, those were discussed with the exception of the connection speed. I'll look into that. Thank you.  |  IP: Logged Sam Hunter Jedi Master Film Handler Posts: 779 From: West Monroe, LA, USA Registered: Jan 2002 posted 02-02-2003 10:40 AM                     Paul, have you maybe tried trying another phone line? A faulty line will surely cease a modem connection. Whoops! Looks like you did check the phone line. My mistake. [ 02-03-2003, 02:29 PM: Message edited by: Sam Hunter ]  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-03-2003 12:33 AM                     I don't know for sure if I fixed the problem, but when I went into the sysyem BIOS, I discovered the power management setting was set to "User Defined" and the PNP OS Installed was set to "Yes". I disabled the Power Management feature, and set the PNP OS installed option to "NO". Rebooted, came on line with NW Link (The boss's ISP) and it held connection. After screwing around on line, it still maintained connection without being booted. I don't know how they got changed, maybe by the technical support people of his ISP while Jim had left thumbs... Tomorrow will tell the story when he drags his damn thing home and tries it. What do you think?  |  IP: Logged

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