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Author Topic: Why Is TigerDirect So Stupid? Mathew Molloy Master Film Handler Posts: 357 From: The Santa Cruz Mountains Registered: Nov 2000 posted 02-07-2003 04:48 AM                     The AOL thread started me thinking about my other nightmare dealing with a company...TigerDirect. A year and a half ago I ordered a 'build your own' system from them which comes with some of the basics and then I added some things I wanted extra. A few weeks later I get an email saying that the BYO system I wanted was no longer in stock but they would get it sent asap. A week later I get the extras...it was two memory sticks, a fan and a processor. These items were in a 12X12" box. All that was inside as padding were two plastic ballons. The memory sticks were loose (unwrapped) and the processor was just in a little plastic thing and the fan was in a little box. When it arrived it sounded like the box was full of broken china. I wanted to return the items but their return policy was outrageous! (I don't remember the specifics.) Although they had yet to charge me for the unsent items, they charged me shipping for everything. Finally I receive an email saying they would not be getting any more of the BYO systems I ordered in - but they did not refund the shipping for the unshipped items! I emailed many times but never once received a response. I can't remember why I didn't get anywhere trying to call - just that I didn't. I looked around online for user ratings of Tigerdirect and found I was not the only one to experience these same problems - particularly with any form of customer service. Of which tigerdirect has none. By the way, this experience led me to NEWEGG.COM - a great online computer parts sales company with Excellent shipping and customer service!  |  IP: Logged Christopher Duvall Jedi Master Film Handler Posts: 500 From: Denver, CO Registered: Dec 1999 posted 02-07-2003 05:04 AM                     Dude, you live in LA...what's wrong with Fry's Electronics? We just had one open here in Vegas and I am in love. It's like super-walmart for geeks. They are online as well at... http://www.outpost.com Their online purchasing is sub-par but the store is where it's at. Their locations are ... ANAHEIM 3370 East La Palma (714) 688-3000 FAX (714) 688-3018 BURBANK 2311 North Hollywood Way (818) 526-8100 FAX (818) 526-8118 CITY OF INDUSTRY 13401 Crossroads Parkway North (562) 463-2400 FOUNTAIN VALLEY 10800 Kalama River Avenue (714) 378-4400 FAX (714) 378-4418 MANHATTAN BEACH 3600 Sepulveda Boulevard (310) 364-3797 FAX (310) 364-3718 SAN DIEGO 9825 Stonecrest Boulevard (858) 514-4500 FAX (858) 514-4518 WOODLAND HILLS 6100 Canoga Avenue (818) 227-1000 FAX (818) 227-1018 FAX (818) 227-1025 OK. I am done shilling for the day...  |  IP: Logged Mathew Molloy Master Film Handler Posts: 357 From: The Santa Cruz Mountains Registered: Nov 2000 posted 02-07-2003 09:28 PM                     I live a little over a mile from Fry's and I've not cared for their service, and they're higher priced than NewEgg.com. I think the following link provides some information as to what to expect upon walking into Fry's... http://braith.best.vwh.net/frys.htm  |  IP: Logged Christopher Duvall Jedi Master Film Handler Posts: 500 From: Denver, CO Registered: Dec 1999 posted 02-07-2003 09:43 PM                     The one here has been outstanding. They have put every computer and electronics place in the Vegas area to shame. That sucks that the LA area ones are bad. I hope that is not a sign of things to come here. So far the prices have been better as well as their service. I will keep an eye to see what happens and hope for the best...  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 02-07-2003 10:19 PM                        Mathew, that "online application" is hilarious! The only Fry's I've been to are Houston and Dallas. Houston's is pretty damn good, while the Dallas one is a half-assed version of the Houston store. Theater #10 at the UA/Regal Galaxy in Dallas was assembled with components from Fry's, since it is just down the street a few hundred feet.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 02-07-2003 10:35 PM                     I'll cast another vote for www.newegg.com ! They are outstanding in their products, pricing and customer service.  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 02-07-2003 11:13 PM                        I take credit for telling Brad about Newegg. Even if I didn't I take credit anyway!  |  IP: Logged John Walsh Film God Posts: 2490 From: Connecticut, USA, Earth, Milky Way Registered: Oct 1999 posted 02-08-2003 04:02 AM                     I've had problems with Tiger direct also. They would not provide a $50 rebate coupon for an LS20 drive a few years ago. Luckly, there are several other people to buy from. I really liked Buy.com years ago, but now that the 'golden age' of the internet has ended, their prices have gone way uip.  |  IP: Logged Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 02-08-2003 09:58 PM                     Really I had a pretty good experance with Tiger Direct. I ordered a TV Tuner card from them online and three days later it was in my mailbox no problems. But it was the only time I've ordered something from them so after reading these posts, I may be a little lery ordering from them in the future.  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 02-08-2003 11:51 PM                     Fry's here in Sacramento sucks ass. I've been twice and both times I was treated rudely and neither time did they have what I needed in stock.  |  IP: Logged Jason Black Phenomenal Film Handler Posts: 1723 From: Myrtle Beach, SC, USA Registered: Nov 2000 posted 02-08-2003 11:54 PM                        Michael, I'll second that. I bought the SO a HP setup from them for Christmas '01. I was very pleased with my transaction, altho I do, or did, have a roommate who works in IT and does tech work and such... Still, I had no problems at all... Quite pleased overall what with the price and all.. I, too, may be hesitant to order from them in the future...  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 02-09-2003 12:49 PM                     I've been to two Fry's stores in the LA Area. The Annheim store and one other....I can't remember where it was...Definately NOT near Disneyland though! They are just ok in my opinion. Pricing is actually pretty high as compared to our local computer supply outlets here in SLC....A good place to go look at stuff and watch lots of strange people though. www.ebccomputers.com www.lsmicro.com Mark  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 02-09-2003 01:39 PM                     Oh, and I almost forgot ... Fry's has porn! Right there in the middle of the store with all the rest of the DVDs. Sure, they have little covers on the racks to prevent you from accidentally seeing boobies, but there is nothing to prevent children from accessing it.  |  IP: Logged

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