my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Community   » Film-Yak   » telephone service (odd customer service experiences)

Author Topic: telephone service (odd customer service experiences) Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 06-26-2005 06:34 PM                        I don't know whether this belongs here or in the joke forum, but I will post it here because it might lead to some discussion about "interesting" customer service experiences. Anyway, my long-distance telephone company is MCI. I had a question about my bill and called them yesterday afternoon. After answering my question, the customer service employee started to give me the sales pitch for MCI local telephone service. I should point out here that I almost never make long distance calls, and my typical bill is under $1. The conversation went approximately as follows: Her: Would you be interested in MCI local telephone service? Me: Maybe, how much would it cost? Her: Well, how much are you currently paying for local telephone service? Me: About $30 per month, including taxes. Her: You don't make many long-distance calls, do you? Me: No. Her: Well, MCI can offer you local service for $37 per month, including long distance for seven cents per minute. Me: I don't think I would be interested. Her: Why not? Me: Because that would cost more than what I currently pay. Her: Oh, OK. Well, I thought it was funny at the time, anyway. To be fair, the service that they were offering includes caller-ID, call-waiting, and some other services that I don't want (I do have voicemail service), but I never told her that I was interested in those services (because I wasn't).  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 06-26-2005 07:58 PM                     MCI is a joke by itself. Lotsa people had problems with MCI that I know of. Find you a better fone server, or stay with Verizon or such for celphone service.  |  IP: Logged David Stambaugh Film God Posts: 4021 From: Eugene, Oregon Registered: Jan 2002 posted 06-26-2005 08:52 PM                        I'm just curious, but for so few l/d calls, why have a long distance provider at all? I dropped mine about a year ago. All I have is local (through Qwest) which I mostly need so my TiVo can download its programming guide. When I need to make a l/d call, I either use my cell phone, or 10-10-220. Dropping the l/d service saves me $10-$20 a month. Local service is running me about $17/mo. My l/d calls average about $5/mo.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-26-2005 09:37 PM                     I pay a flat rate of $49/month for unlimited calls to US and Canada with no long distance charges. This also includes crap like call waiting, call forwarding, 3 way calling, caller ID, call notes, etc.  |  IP: Logged Ian Price Phenomenal Film Handler Posts: 1714 From: Denver, CO Registered: Jun 99 posted 06-26-2005 10:12 PM                     I haven't owned a hard line in 6-years. I don't talk on the phone much, but when people call me, I like to have the phone with me. So my cell phone is all the phone I need. The other advantage of a cell phone is that I'm not listed anywhere so I don't receive solicitation calls. That alone is worth the money. That said, I do miss the clean, reliable sound of a hard line. I pay $50 per month for 400 minutes that I never use all of. Even my mother who is philosophically opposed to cell phones in general just got a pre-paid cell phone for her convenience. I don't imagine it will be turned on very much. She paid $50 for 1,000-minutes good for a year.  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 06-26-2005 10:56 PM                        I don't pay anything to have a long-distance carrier. I only pay when I actually make long-distance calls. Actually, I didn't realize that it was possible to order telephone service without specifying a long-distance carrier. So far, I have managed to avoid getting a cell phone. Go me!  |  IP: Logged Tim Reed Better Projection Pays Posts: 5246 From: Northampton, PA Registered: Sep 1999 posted 06-30-2005 10:34 AM                       quote: Scott Norwood Me: I don't think I would be interested. Her: Why not? Me: Because that would cost more than what I currently pay. Brilliant. Scott. Me, neither. We don't have long distance on our home phone. On the original installation we had AT&T or something. We switched to another carrier, but decided to go back after a short time... only the first one couldn't get its act together and make it happen, so we just kept it that way.  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.