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This topic comprises 4 pages: 1 2 3 4
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Author
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Topic: AKA, you suck! the Radio Shack floorstaff
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Monte L Fullmer
Film God
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Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004
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posted 09-01-2005 02:59 PM
Okey, I'm gonna start a new thread on how ill-trained these floorstaff people are trained at RatShack.
Why I bring this one up is that the other day, visiting a theatre, the manager had to go out to RatShack and by a new walwart (plug-in wall AC adapter for the newbies) for the modem, but the one the manager bought didn't work. I buglit the walwart with a meter and it was wide open like nobody's business.
I looked at the old one and noticed that it had an output rating of 1200mA's. The one that was purchased at RatShack was only 500mA's. The clerk at RatShack told the manager that this 500mA unit would work......DUH!!!
So, I took both walwarts back to the store and showed the clerk how to read walwarts CORRECTLY. The clerk was somewhat embarrased and the store manager was twisted some about this.
Got the refund on the burnt up one and purchased the correct walwart needed.
How many times have we've gone to RatShack and had to practically "retrain" their floorstaff/management people due to their "procedure of ill-training", since RatShack is, technically an electronics/speciality store, NOT a frikken Wal-Mart, K-Mart, Target, or any other variety/department store where stupidity is allowed to exist there?
These people should be trained to where they know what they are selling, not to be there trying to look intelligent.
But, whats sorta fun is to see how smart these bozos really are by throwing out some questions on some simple item, and it's amazing that they really don't know anything at all. Then, you tell them HOW the damned thing works and they seem "wow..why aren't you working here instead of me...?"
GRRRRR!
-Monte
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Tim Reed
Better Projection Pays
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Posts: 5246
From: Northampton, PA
Registered: Sep 1999
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posted 09-01-2005 04:01 PM
It got to where I dreaded going to Rat Shack, knowing I'd have to do "the dance":
I look for part(s). Clerk intercepts me, insisting that only he can help if I will just tell him what I'm looking for. *sigh* I give in, just so he'll shut the hell up and leave me alone. "Okay, I need a +12v regulator in a TO-220 case." Blank stare. He hesitates, turns to the wall, and hands me a vacpak card with an IC chip on it. Okay, almost over now. I insult him by asking questions he has no answer for, like: "You mean, you're in the electronics parts business and you don't even know what a TO-220 case is?! That's pretty basic stuff. How'd you get hired here?"
Either that, or you get the one who says, "Let's look in the catalog!" Then he spends 15 minutes trying to do the same thing the first guy did, only without walking to and from display racks. 9 times out of 10, I've already looked in the catalog before I walk through the door. Besides, sometimes, I just want to check out stuff that may give me ideas. I don't need an Orange Julius reject trying to advise me on 'appropriate' options.
Don't get me started on Rat Shack!
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Bruce Hansen
Jedi Master Film Handler
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Posts: 847
From: Stone Mountain, GA, USA
Registered: Dec 1999
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posted 09-01-2005 05:48 PM
RatShack is your typical greedy corporation. The upper management (who do nothing that directly brings in money)takes 10's or even 100's of millions out of the company, so that they can only afford to hire the cheapest labor, and not give them any training (training costs money). What the management-morons are just too stupid to figure out, is that this cheep labor is who is in direct contact with their customers, and are pissing off their customers. If they would hire better (and more expensive) labor, they would make more money.
Let's face it, RatShack management-morons have a long list of failures, Computer City, Incredible Universe, Tech America. Tech America started out as a wonderful place to buy parts, but than the management-morons turned it into a big RatShack, and down it went. RatShack has now gotten rid of most of their parts, and, as said above, just sells Cell Phones.
Years ago, I enjoyed going to RatShack to see what was new, now when I'm at the mall, I will walk right past them. They no longer have anything I want (I already have a cell phone).
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Bruce McGee
Phenomenal Film Handler
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Posts: 1776
From: Asheville, NC USA... Nowhere in Particular.
Registered: Aug 1999
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posted 09-01-2005 06:22 PM
A few weeks ago, my mom, who wont stand for bulls**t, went to Radio Frack to buy a small phone. She took the one she found home, and plugged it in, and called me. I could hear her, but she could hear nothing. She took it back. The store manager informed her that she had done the damage to the phone herself, after letting her explain everything, not once, but twice to two disinterested store employees. All mom did was plug the phone into the wall and call me. She left in tears, with the bad phone in hand. I went back with the phone, and the receipt, and informed the manager that I wanted a refund. Period. He said that this was fine. I asked why my mother had had such a hard time just getting an exchange, rather than a refund. He told me that the other manager must have delt with my mom.
After giving my mom the description of the manager, we decided that she and I both delt with the same person.
I hate going there anymore. The parts that they stock now are just crap in a drawer. The sales people are idiots.
3 years ago, I bought something for my 5 year old nephew before Christmas at RS for $80. I saw the same item marked-down after Christmas for $12.
A couple of years ago, I was looking thru a new RS catalog. It was all glits and glitter. The president of the company looks like a spoiled executive in his picture.
I think that RS is going to be gone soon. They have gotten away from their original intentions. Nothing for experimenters anymore, but every battery in the world, including $3 mercury-type batteries for a laser light that cost less than a dollar when it was purchased.
PLUS: I dont want a cell phone. They cant stop trying to sell me one. If I wanted one, I doubt it would come from RS. I'd rather not look like a geek.
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