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Topic: Regal Complaint System
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John Lasher
Master Film Handler
Posts: 493
From: Newark, DE
Registered: Aug 2001
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posted 08-10-2006 12:36 PM
article here
quote:
Problem in theater? Just buzz manager
By BETSY PRICE
The News Journal
08/04/2006
Read Comments
Sick of folks talking on cell phones during movies? Movies that are showing half on the wall? People cursing or behaving inappropriately? Weird sound levels?
Regal Brandywine Town Center 16 in Brandywine Hundred is one of 13 Regal Entertainment theaters testing a new Guest Response System that will allow theatergoers to buzz management if there's a problem.
While Regal workers routinely patrol auditoriums, the company hopes the system will make moviegoing a more pleasant experience.
Under the program, theater workers will invite selected patrons to carry a paging device into the theater. Each device has four buttons. Each button alerts management to a different problem, such as sound or picture problems, a disturbance or piracy. When the patron pushes a button, a message goes to a device worn by a manager that tells the nature of the concern and the auditorium.
"If something needs attention, we want to know about it and respond as quickly as possible," Dick Westerling of Regal said in a statement. "With the Regal Guest Response System, our patrons provide us extra eyes and ears, and can immediately report concerns without leaving their seat."
Contact Betsy Price at 324-2884 or beprice@delawareonline.com.
Man I'm so sick of the movie playing half on the wall every time I go to the theater. This would never happen with digital, digital's perfect! When are they going to start showing the feature with those little conference room projectors? Every fuck*ng time I go to Regal there's something wrong (unless they happen to be going through bankruptcy at the moment, then everything's perfect) which is why I will now drive a good 30 minutes to the Cinemark out of town. Saw "Pirates" there on Sunday, perfect presentation, even in crappy optical Ultra*Stereo.
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