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Author
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Topic: Flying is overrated (AKA: Northwest Airlines YOU SUCK!)
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Brad Miller
Administrator
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Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99
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posted 07-13-2007 12:09 PM
Everybody thinks the movie industry needs to get their shit together, well I think the airlines have us beat.
It seems every time I fly there are problems. Today is no exception. This morning I check with Expedia who I booked today's flight through to find that my departing flight had disappeared. Turns out Northwest decided to cancel the flight and book me on a flight that departed SIX HOURS EARLIER. Well that's just dandy. Not only did I have to cancel a service call this afternoon that I was going to do on the way to the airport, but they didn't even give me the courtesy of notifying me!
So I of course call Expedia, who claim that this is something that is very rare and I need to take it up with Northwest for not notifying me. (This took half an hour of waiting on the phone.) Then when I call Northwest, I spend another 45 minutes talking to that voice recognition machine which keeps taking me into circles, hanging up on me and then delivering a message "our call volume is too high - call later" complete with a hangup. Nice guys, that's real professional.
So after racing across town to get to the airport, the Northwest check-in lady tells me "oh this happens ALL THE TIME. Expedia should have notified you." My response is "all the time? I've never heard of pushing a flight forward, only delaying it." With even more confidence she replies "oh no, ALL AIRLINES do this ALL THE TIME. It is EXTREMELY COMMON and everybody knows this."
Skipping past the false sense of security that is TSA, then I am told that the flight is delayed and they have no idea where the plane is that should've been here by now. (Translation, I will miss my connecting flight.) Add to that the most pissed off baby in history that is deafening everyone in the waiting area, and this should be a lovely flight.
Why do I have this feeling I will be sitting in between two 400+ pound people?
Flying sucks.
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Chad M Calpito
Master Film Handler
Posts: 435
From: San Diego, CA
Registered: Apr 2006
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posted 07-13-2007 12:49 PM
On a trip to Honolulu, I had my flight's booked and ready. Then, on the morning of my departure at the airport, I was told that the Commuter Company that was a subsidiary of US Air went bankrupt and all flights were cancelled. So, I bought a one-way ticket to LAX via Alaska Airlines and a return ticket on United Airlines from LAX dated two weeks later.
Once I arrived at LAX, I had gotten there in time, but, was angred by the fact that my flight was overbooked, though I had confirmed Business Class Tickets on a Continental Airlines Boeing 747-400 and was bumped to the next morning. So, after arrived at the airport the next morning, waiting for my flight, the airplane was late from the Hanger due to the Maintenance Safety Check. Of course, the Customer Service Agents with Continental Airlines had bad customer service.
But, despite this, I still love to fly 100%. I prefer it over any other kind of travel when I go on a vacation or business trip.
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Joe Redifer
You need a beating today
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Posts: 12859
From: Denver, Colorado
Registered: May 99
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posted 07-13-2007 01:39 PM
I enjoy the act of flying itself... that is being on the plane, taking off and flying. But everything else is about as pleasant as giving yourself liposuction with an exacto knife and a vacuum cleaner! You are definitely right that the airline industry is a complete mess. It's more of a pain in the ass nowadays than it ever was. And with the new anti-terrorism nonsense they do, it only makes things more unpleasant. And I refuse to deal with anything that has connecting flights. I haven't flown in about 4 years, and it was already starting to get really bad back then. Convenient it is not. I want to own my own private plane (and airport).
Also, I HATE those impersonal call menus, especially the ones you have to speak to. I can't remember who it was that I was calling, but the phone computer kept asking me all of these questions in order to "best route my call". I shouted "I want to speak to a real person!!" into the phone, and then the voice said something like "I will now connect you to a representative" and lo and behold, I was speaking to a real person. I had to call back for some reason, and I remember shouting the same line into the phone right when the computer answered. It responded with "I did not understand that, would you please repeat?". I shouted it again. Next thing I know I am talking to a real person. I'd rather press buttons than speak to a recording. I know Comcast does the "Our call volume is too high. Please call back later" line and then hangs up on you.
Things like this encourage terrorism!
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