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Author Topic: Who to complain to about not receiving goods?? Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 09-06-2010 11:18 AM                     Long story short.....I bought something from a Company in China. I never received the items. They refuse to compensate me. Who do I file a complaint with???  |  IP: Logged Chris Slycord Film God Posts: 2986 From: 퍼항시, 경상푹도, South Korea Registered: Mar 2007 posted 09-06-2010 11:21 AM                     1) Teaser titles are not allowed 2) Assuming you paid with a credit card, simply report this to your credit card company and have them deny the charge.  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 09-06-2010 11:45 AM                     I didn't think it was a teaser title. It was right to the point. It was a tranaction back in May. The items were sent but UPS lost them. The seller filed a claim which was paid by UPS. Ups supossedly paid $40. I paid $600 for the items originally. The seller refuses to do anything else.  |  IP: Logged Mark Hajducki Jedi Master Film Handler Posts: 500 From: Edinburgh, UK Registered: May 2003 posted 09-07-2010 05:47 PM                     Do UPS admit to loosing the item? When paying for the shipping did you turn-down the opportunity to insure the item for its full value, or were you not given the choice?  |  IP: Logged David Stambaugh Film God Posts: 4021 From: Eugene, Oregon Registered: Jan 2002 posted 09-07-2010 06:08 PM                        If you or the seller didn't insure for full value with UPS then there's no further claim to be made there. Like Chris said, if you paid by credit card that's probably your only hope, getting the charge reversed or something. Aside from that if the seller isn't budging you're probably screwed.  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 09-07-2010 07:34 PM                     Yes. UPS knows they lost it. I was not given the option of insurance. The way I look at it, and I may be wrong, I bought an item from this guy. I feel that it's his responsibility to get it too me. He hired UPS, not me.  |  IP: Logged Mark Hajducki Jedi Master Film Handler Posts: 500 From: Edinburgh, UK Registered: May 2003 posted 09-07-2010 07:37 PM                     How did you pay the guy? How did you make the purchase?  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 09-07-2010 07:57 PM                     Through Paypal, but like I said, it was back in May.  |  IP: Logged Louis Bornwasser Film God Posts: 4441 From: prospect ky usa Registered: Mar 2005 posted 09-07-2010 08:32 PM                        By law, common carriers are doing the work of the customer; therefore the shippers usually will not send another item. It may be different internationally. Louis  |  IP: Logged Chris Slycord Film God Posts: 2986 From: 퍼항시, 경상푹도, South Korea Registered: Mar 2007 posted 09-08-2010 10:02 AM                     quote: Richard May Through Paypal, but like I said, it was back in May. That changes nothing. Still call your credit card company like I said. The worst that can happen is they say that the charge can't be reversed by now.  |  IP: Logged Richard Hamilton Phenomenal Film Handler Posts: 1341 From: Evansville, Indiana Registered: Jan 2000 posted 09-08-2010 11:08 AM                     did you get a tracking number? When I order parts, I ask for the tracking number as soon as I wire the money to the supplier. When the parts are shipped, I e-mail the tracking number right away to the end user and check it daily to make sure it's going to them. Also, it might be hung up in customs. You may have to pay duties and taxes on whatever you bought.  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 09-08-2010 01:12 PM                     UPS somehow delivered it to the wrong address. They admitted they did it so there is no issue there. They made compensation for the package, but the shipper said it was only $40. If that's the case then the shipper put the value at only $40. I was given no choice for insurance.  |  IP: Logged Todd McCracken Master Film Handler Posts: 263 From: Northridge, CA, USA Registered: Mar 2008 posted 09-08-2010 02:47 PM                    Dispute the charge with paypal. However if you used your credit card you will probably get batter satisfaction through them.  |  IP: Logged Richard Hamilton Phenomenal Film Handler Posts: 1341 From: Evansville, Indiana Registered: Jan 2000 posted 09-08-2010 02:49 PM                     If you took the $40 "compensation", then it sounds like you're screwed. They already payed you off. Do a tracking on it and find out where it was shipped to. The translation between the states and china can get messed up, that is why I always verify any orders via e-mail and double check the shipping address before any money is exchanged.  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 09-08-2010 02:59 PM                     I didn't take anything. UPS doesn't deal with the buyer....only the shipper. The shipper was "supossedly" paid the $40. UPS won't even tell me how much was paid. The address it was shipped to was not even close to mine. Totally different name,street, and number. They went back to get it and it wasn't there.  |  IP: Logged

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