|
|
This topic comprises 2 pages: 1 2
|
|
Author
|
Topic: Adobe wants me to pay $150 to reactivate software I've already bought - WTF???!!!
|
Leo Enticknap
Film God
Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
|
posted 12-10-2015 02:09 PM
Skype conversation with Adobe support just now: quote:
[11:30:35 AM] Help And Support: Hi
[11:30:39 AM] Help And Support: how we can help you today?
[11:31:29 AM] Leo Enticknap: I have a perpetual license for CS6 Master Collection. Today, when I opened Photoshop, it suddenly told me that I was on a 30-day trial, that I needed to log in to Creative Cloud and then enter my license number. It then said that the license number was invalid and that I needed to contact customer support. I did the live chat thing and my message just disappeared into the Internet - no indication of when or how I'd get a reply.
I had a problem with Acrobat deactivating itself about a year ago and found something online that said that it could be fixed by deactivating and then reactivating Photoshop. This I did and it worked. I can't try it this time, because the deactivate button on Photoshop is grayed out.
This is under Windows 10. It recently updated to version 1511 - could this have disrupted something?
[11:31:47 AM] Leo Enticknap: License # XXXXXXXXXXXXX
[11:31:59 AM] Help And Support: give me a moment
[11:32:28 AM] Leo Enticknap: Thanks
[11:32:59 AM] Help And Support: Thank you for your patience.
[11:33:10 AM] Help And Support: problem seems to be activation count over.
[11:33:37 AM] Help And Support: contact to our live support so they will reset your activation count.
[11:34:07 AM] Help And Support: https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders
using this link then click still need help then Chat option then start chat and wait till someone come over the chat.
[11:34:15 AM] Leo Enticknap: I do completely reinstall Windows (as in, reformat the hard drive and start over) around every six months, so it will have been activated a few times.
[11:34:16 AM] Leo Enticknap: Thanks
[11:34:30 AM] Help And Support: You're Welcome.
[11:36:30 AM] Leo Enticknap: When I choose contact orders > chat, it won't let me click on chat. The box just contains text. It's not a link.
[11:36:59 AM] Help And Support: simply open the link then click still need help
[11:37:57 AM] Leo Enticknap: I did that. It then gives me a screen with "try these first..." and then "contact options" at the bottom. When I click contact options, it expands a frame containing the text "Chat - 24 hours". Clicking on that frame does nothing - there's no clickable link in it.
[11:38:13 AM] Help And Support: wait a moment
[11:38:54 AM] Help And Support: http://www.aeroadmin.com/AeroAdmin.exe
open this link then one file going to download once download complete open the file from downloads
it will give you the Your ID number then Let us know.
[11:40:30 AM] Leo Enticknap: I've opened the application and it's asking for an ID no.
[11:41:07 AM] Help And Support: its show your id number on left side?
[11:41:26 AM] Leo Enticknap: Left side shows a blank text box with "Your ID" above it. It wants me to enter something.
[11:41:41 AM] Help And Support: oops I think server issue
[11:41:44 AM] Help And Support: wait a moment
[11:42:33 AM] Leo Enticknap: Now saying XXXXXXXX
[11:42:54 AM] Help And Support: please wait
[11:43:30 AM] Help And Support: click on accept
[11:43:47 AM] Leo Enticknap: Done
[11:43:54 AM] Help And Support: now please wait
[11:44:07 AM] Leo Enticknap: OK
[11:49:30 AM] Help And Support: thank you for your patience
[11:49:41 AM] Help And Support: provide your adobe id and password so we can check?
[11:49:55 AM] Leo Enticknap: XXXXXXXXXXXXXXXXX
[11:50:01 AM] Help And Support: stay online
[11:52:07 AM] Help And Support: Thank you for your patience
[11:52:33 AM] Help And Support: we like to inform you activation count is over so we have to generate the new serial number to activate the CS 6
[11:53:41 AM] Help And Support: we also like to inform you CS 6 Perpetual license team move to India so for CS 6 support is available for life long. and on our website only available CC 2015 products which is the subscription monthly or yearly.
[11:54:08 AM] Help And Support: so you have to extended your CS 6 master collection support for coming 3 years.
[11:54:13 AM] Leo Enticknap: So can you give me the new serial? If not, how do I get it?
[11:54:41 AM] Help And Support: we will give you but you have to pay one time service charge for 3 years so you will get the support
[11:54:56 AM] Leo Enticknap: How much?
[11:55:02 AM] Help And Support: $150 USD
[11:55:18 AM] Leo Enticknap: WHAT ???!!! So I have to pay $150 just to use software that I've already bought and paid for? ARE YOU SERIOUS?
[11:55:36 AM] Leo Enticknap: I was NEVER TOLD that there was a limit to the number of activations I could do.
[11:55:59 AM] Help And Support: yes but creative suite product is old and no more available on our server for selling
[11:56:14 AM] Help And Support: that's why we provide the support for coming 3 years or 5 years
[11:56:22 AM] Help And Support: so our customer will not get any problems
[11:57:36 AM] Leo Enticknap: I don't want to buy new software, and I'm not asking for support as the result of a problem at your end. I am asking for support to solve a problem with YOUR software, that YOU are responsible for. I simply want to be able to use the software that I've paid for already, and I shouldn't have to pay another $150 for that.
[11:58:30 AM] Help And Support: I agree but the activation count is over now. for future service you have to renew the product service so you will not face any problem in future
[11:58:43 AM] Help And Support: how much did you paid for CS 6?
[12:00:17 PM] Help And Support: are you still there
[12:00:17 PM] Help And Support: ?
[12:00:33 PM] Leo Enticknap: I will pursue this through Adobe in the US.
[12:00:57 PM] Help And Support: ok.
so if we offer you the support in $70 USD then it will be ok for you?
[12:02:28 PM] Help And Support: are you there?
[12:02:43 PM] Leo Enticknap: Only if you have a solution that does not require me to pay $150.
[12:02:54 PM] Leo Enticknap: No, $70 is not OK.
I know that Adobe is notorious for wanting to bully its customers away from perpetual licenses and make them buy ongoing subscriptions, but locking them out of software they've already bought and then haggling over an unlock fee is ... well, ransomware!
I'm staggered that a supposedly reputable business would do this.
| IP: Logged
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
|
posted 12-11-2015 07:00 AM
Hmm, seems to me that simply you have assigned GIFs to be opened by Photoshop. Which is okay if your preferred scheme is to open GIFs for editing. If you prefer to just watch GIFs, animated or not, then just assign another program/viewer to the GIF extension.
Regarding Leo's case - I think's it's okay to have a limit of activations, the question is, did they ever communicate this to you, and especially, did you see a warning regarding an activation count while activating during your regular new installs?
Maybe you should not reinstall from scratch everytime, but image your fresh installation once and restore. That should keep your activation. And it's much less hassle than a full reinstall.
- Carsten
| IP: Logged
|
|
|
|
John Roddy
Expert Film Handler
Posts: 114
From: Spring, TX, United States
Registered: Dec 2012
|
posted 12-12-2015 01:22 PM
The move to Creative Cloud has been a bit of a mixed bag. On the negative side, they took a bit of an "all-or-nothing" approach. You either cough up the full subscription price for EVERYTHING, whether you want those other programs or not, or you pay a large fraction for access to exclusively one. Over time, they have offered some other packages with access to bundles of software that are frequently used together. Photoshop with Lightroom, various web designer suites, etc..
If nothing else, it sure beats having to deal with individual licenses like the one mentioned above. Entering in a code to activate software just sucks as much as it always has. Really, you're in for some hurt no matter what. At least the newer subscription style is easier to manage. It just dents the wallet a little bit every month rather than a lot at once. And while I have a lot of problems with the way the CC software works, it does at least do a half-decent job of keeping the software up-to-date and in working order.
| IP: Logged
|
|
|
|
|
|
|
|
Bobby Henderson
"Ask me about Trajan."
Posts: 10973
From: Lawton, OK, USA
Registered: Apr 2001
|
posted 12-12-2015 05:13 PM
It pisses me off that Adobe has played such stupid games with Encore over the past 3 years. They're no longer supporting the program despite the fact millions of people still do use DVD players, Blu-ray players and (soon) Ultra-HD Blu-ray players. Disc-based media isn't going away. But thanks to Apple and all the follower companies who want to be fashionable like Apple, they're doing away with software to author optical discs and even getting rid of the damned optical drives themselves.
5 years ago it wasn't very difficult to get a Blu-ray burner built into a new desktop or notebook PC as original factory equipment. 3 years ago it started getting tricky. Today some manufacturers (like Dell) make it impossible to get such a thing built into a desktop PC. And since they're all desperate to copy Apple they're ditching the optical drive because a thinner notebook with fewer features and less performance is so much more important -and make it more expensive too.
It's still possible to install Adobe Encore, if your computer's OS will support it. But you have to install the Premiere Pro CS6 "family" and then uninstall it, but make sure to un-check Encore CS6 when uninstalling the old version of Premiere Pro.
Encore is good enough for basic disc authoring. Something like Scenarist is needed for more elaborate things. At least that app is still getting developed further to support standards like Ultra HD Blu-ray.
quote: John Roddy
The move to Creative Cloud has been a bit of a mixed bag. On the negative side, they took a bit of an "all-or-nothing" approach. You either cough up the full subscription price for EVERYTHING, whether you want those other programs or not, or you pay a large fraction for access to exclusively one.
It really comes down to how much of Adobe's arsenal of applications you can use.
I think the photography bundle (Photoshop & Lightroom) for $10 per month is a great deal. Paying $600 per year per license is painful if all you need is Photoshop, Illustrator & InDesign for print work. I've been using enough of Adobe's applications that I needed a copy of Master Collection when they were selling Creative Suite.
During the Creative Suite days Adobe provided very little in terms of bonus goodies, like professional quality fonts and clip art. They've gotten better with in Creative Cloud. Typekit is a great resource, but with the downside your computer must be connected to the Internet at all times for fonts synced from Typekit to work. I wish Adobe would re-vamp their Typekit web site. It's pretty cumbersome to find what all is available. They do have some pretty damned good typefaces available from a wide variety of type foundries, type families that cost a shit-ton to buy outright from sites like MyFonts.
| IP: Logged
|
|
|
|
|
|
All times are Central (GMT -6:00)
|
This topic comprises 2 pages: 1 2
|
Powered by Infopop Corporation
UBB.classicTM
6.3.1.2
The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion
and agrees to release the authors from any and all liability.
|
Home
![[Confused]](confused.gif)
Printer-friendly view of this topic