Announcement

Collapse
No announcement yet.

Op-Ed: What superhero can swoop in to save movie theaters?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Op-Ed: What superhero can swoop in to save movie theaters?

    https://www.latimes.com/opinion/stor...e-to-save-them

    Op-Ed: What superhero can swoop in to save movie theaters?

    BY JEHOSHUA ELIASHBERG, CHARLES B. WEINBERG AND BEREND WIERENGA
    MARCH 11, 2022 3 AM PT



    The pandemic hit U.S. movie theaters hard, wiping out about 90% of revenue in the first 12 months of COVID-19 precautions, compared with the prior 12 months. In January of this year, the industry tracking site The Numbers predicted 2022 box office receipts to be $6.8 billion, 60% of what theaters saw in 2019.

    And yet, having researched the marketing and economics of movie theaters for decades, we believe there is still money to be made in this business. It just won’t happen without big changes. The pandemic-era slump in ticket sales is a wake-up call, not the beginning of the end.

    For decades, theater companies have largely been passive, accepting the products and terms that Hollywood offered. And it may not be their instinct to make the strategic shifts needed in this turbulent environment. Moreover, they may not have the financial muscle to do so.
    That’s where the studios come in. They have always been the most powerful entities in the movie industry, and they have the resources to experiment now. In 2020, the Justice Department lifted a 70-year restriction that was intended to keep studios from dominating the entire industry. Studios can now own movie theaters.

    They should seriously consider vertical integration — acquiring existing theatrical chains. Major movie studios have already seen the value of building their own streaming services. They could control their own physical distribution channels as well.

    This risk could be well worth the studios’ investment. Theaters weathered the introduction of television in the 1950s and home video in the 1980s. Through all that, consumers have shown that going out to a movie theater still provides a unique, shared experience — the sort integral to civilization since our ancestors sat around a fire. In our research, people still report that for many movies, watching in a theater is more enjoyable than watching on a smaller screen.

    But studios wouldn’t be vertically integrating just out of kindness to movie lovers. The economics make a lot of sense. Start with blockbuster movies, which account for the bulk of studio revenue. Studios with both theaters and streaming services can design release and marketing strategies that optimize profits, without having to compromise with theater chain owners.

    Moreover, studios would have access to detailed consumer data that would help them in choosing which projects to greenlight and in developing projects to appeal to different groups of consumers. At the macro level, this can help decide what content fits specific locations. At the micro level, it would guide the schedule in a given theater during the week and the day.

    The U.S. has many more movie screens compared to other major countries, so it’s reasonable to think some will close regardless of who owns the chains. Those that remain need not be limited to screening movies. These theaters are virtually empty much of the week, and they could use some of that downtime to present other events, such as concerts and plays.

    If movie studios get into the theater business, we would expect to see a new ecosystem of exhibition emerge. Independent, locally owned theaters, driven by owners with a passion for movies and knowledge of local tastes, would serve markets that large chains could not serve well. Some of these independent players will become chains, providing entertainment options to regional audiences or groups (such as rural communities). Other current owners that seem to look at movie theaters as a real estate business might continue, perhaps as franchise owners. Meanwhile, entrepreneurs from outside may discover new opportunities in this evolving ecosystem.

    Such a bold vertical integration strategy is not without risk. Acquisition would be costly. Historically, integration across diverse company cultures is challenging, and the entertainment industry has seen many failures in this regard. AT&T’s highly unsuccessful acquisition of Time Warner (including HBO) is a recent example. As this example also indicates, once a merger begins, there’s no easy exit strategy.

    Theaters owned by a studio would need to find ways to show movies released by other studios, as no one studio is likely to have a slate of movies to keep its theaters busy year-round. Studios would also need to carry out this integration, possibly through subsidiaries, in a way that would be attractive to the creative community (actors, directors, etc.). They need to keep supporting movies that aren’t meant to be blockbusters.

    For studios, the biggest risk may come from not vertically integrating. If they don’t buy theater chains, streamers such as Amazon and Netflix may do so. Such a move would give them even more control over the direct-to-consumer experience.

    It’s in the interest of movie lovers to keep cinemas alive and prosperous. How that’s done will depend on the creativity of the next generation of owners.

    Jehoshua Eliashberg, Charles B. Weinberg and Berend Wierenga are professors emeriti of marketing at the University of Pennsylvania, the University of British Columbia and Erasmus University in Holland.

  • #2
    First things first! People need to stop referring to the movies that they play as "product!"

    Oh! That pisses me off! Even from the first time I ever heard an assistant manager say it!

    Movies are not your "product!" The are your raw material, just the same that lumber is a material that a contractor uses to build a house.

    The product is SWEAT! The sweat off your back as you do your best to serve the customer.

    If that jargon is not expunged from the movie theater industry, forthwith, it's all but a sure thing that theaters will continue to die a slow, painful death!

    Comment


    • #3
      Originally posted by Randy Stankey View Post
      First things first! People need to stop referring to the movies that they play as "product!"
      You may not like the term, and it may piss you off, but it accurately describes what the public perception of what a movie theater offers is. Without quality new motion pictures as the product (a finished good), the movie patron won't have much interest in patronizing your movie theater no matter how good your customer service is. At the end of the day, they won't come for the concessions and they won't come for the atmosphere in absence of a motion picture they have an interest in seeing. I've worked in movie theaters since the early 1980s and now serve the industry in other ways, but I have yet to see a theater survive without product to get the movie patron in the door.

      Comment


      • #4
        If public perception is that movies are the product of movie theaters then why do they stay home in droves and avoid going to theaters but still watch the same things on their TV, instead?

        It's because movies aren't YOUR product. Movies are the product of movie studios.

        You aren't in the movie business. You are in the movie THEATER business. Two different businesses with two different products. The product of the studios is the raw material of movie theaters. Theaters take that raw material and turn it into their own product.

        Your product is the sweat off your back, trying to make the customer's experience comfortable and enjoyable, regardless of what movie is playing. Movies change. Your customers don't.

        Have you ever had a conversation with a customer to the effect that a particular movie wasn't as good as you thought it would be? Have you seen that customer return to your theater, the following week, to watch a different movie? Have you ever asked them whether they liked that "new" movie better than the one last week? If you haven't ever had a conversation like that or something along those lines, you aren't doing your job.

        People come to your theater for two hours of entertainment and relaxation. They return to your theater, week after week, regardless of what movies are playing (within the bounds of said person's preferences) based on YOUR good will and the relationship you have with them.

        If you don't grow your relationship with your customers and, instead, consider movies are your product, you WILL be dependent on studios for your livelihood.

        Comment


        • #5
          Back in the 1920’s, Marcus Loew was asked why he spent all that extra money building movie palaces. He said “I don’t sell tickets to movies, I sell ticket to theatres”. Even back then it was realized that you needed to give people a reason to chose your venue over the competition. Yes, these days the competition includes far more than the theatre down the road, but the issue is the same. And yes, they eventually bought some small studios and merge them together to form MGM to guarantee themselves with a steady supply of quality product, but they never forgot that they were in the theatre business.

          Comment


          • #6
            Originally posted by Rusty Gordon View Post

            I've worked in movie theaters since the early 1980s and now serve the industry in other ways, but I have yet to see a theater survive without product to get the movie patron in the door.
            Do you consider the movie or the popcorn the product?
            We consider the experience to be the product.. the popcorn and the movie add to the experience but neither is the product.
            We do not need to show a movie to pay the bills. We sell enough to-go concessions to at least cover the cost.

            Comment


            • #7
              I grew up in a bar. By that, I mean my house was a bar. There was a doorway between the bar and living quarters but boundaries were blurred.
              That's where I lived from the day I was born till the time I went away to college. Almost 24/7, my life revolved around the bar and taking care of customers.

              People can buy beer, wine and liquor at the grocery store. People can make their own food. They don't need to go to some other place to get those things. They go to a bar because they want to.

              Your job, as a bar owner or worker, is to make it so people want to come to your bar to eat, drink and socialize. People can go to other bars and restaurants but your mission (should you choose to accept it ) is to make people choose YOUR establishment over the others.

              You don't do that with booze. You do it with your ass! You work!

              With every single customer, you need to act like you've known them all your life, even if you've never seen them before.
              With every single customer, you need to greet them... "Hey! How are you? Come on in! Sit down! What can I get for you?"

              Okay, maybe you can't greet every customer in person but you need to make the atmosphere of your establishment say that for you, even if you don't say it, yourself.

              A movie theater is no different! It's almost the same business except without bar stools. Some theaters are even putting in bars, nowadays! So, yes! Some theaters DO have bar stools!

              Get off your freakin' ass! Quit standing around the concession stand, chatting up the girls. ( Let your customers do the chatting up! )
              Don't just throw tickets and popcorn in their faces. TALK to them! Talk about sports. Talk about the weather. Ask them how their kids are doing in school.

              Movies are chattel. There will be another movie playing next week and yet another movie the week after that. Frankly, most movies will be forgotten in the long run, anyhow.

              The thing you want people to remember is YOU and YOUR THEATER. There is no superhero that's going to swoop down to make that happen and save you and your business. The only person who is going to save your movie theater is YOU!

              Don't you want to go where everybody knows your name?

              Comment


              • #8
                That's the same attitude I try to instill in my employees: give that family of five a reason to come in and drop $100 on us and then come back in a few weeks and do it again.

                Comment


                • #9
                  Originally posted by Mark Lane View Post

                  Do you consider the movie or the popcorn the product?
                  We consider the experience to be the product.. the popcorn and the movie add to the experience but neither is the product.
                  We do not need to show a movie to pay the bills. We sell enough to-go concessions to at least cover the cost.
                  I think they both are. If you make enough by selling to-go popcorn I think that's great. Yours is the exception. Most theaters can't survive without the films they play.

                  Comment


                  • #10
                    Originally posted by Randy Stankey View Post

                    The thing you want people to remember is YOU and YOUR THEATER. There is no superhero that's going to swoop down to make that happen and save you and your business. The only person who is going to save your movie theater is YOU!

                    Don't you want to go where everybody knows your name?
                    This is why people mourn the closure of a favorite cinema.

                    Comment


                    • #11
                      Originally posted by Rusty Gordon View Post

                      I think they both are. If you make enough by selling to-go popcorn I think that's great. Yours is the exception. Most theaters can't survive without the films they play.
                      A dark place to eat popcorn also doesn't sound so inviting. I guess the movie still is the main attraction, even if your popcorn eventually pays for a big chunk of the privilege...

                      Comment

                      Working...
                      X