A few months ago we decided to switch over our credit card processing to Heartland. It's been a good experience so far and fees are lower.
We had been with the NATO program through Vantiv that was set up eons ago. Since then, it has been sold a few times. My problem is, I can't seem to shut off the processing from that company. I've always just deducted the monthly charge from the bank account. We used to get two charges: One for the actual transaction fees, and one for the account service charge. Since we made the switch, the transaction fees have stopped but they're still charging the monthly service charge. We don't get any kind of statements or paperwork from whatever company owns our account now. No emails or anything.
So now Heartland, is of course also charging us a monthly fee.
My question is, how do I get hold of Vantiv/Fifth Third/Worldpay or whatever it is? I've called a couple of phone numbers, and I finally got to a customer service agent with Worldpay who said the merchant ID number I have is not valid. Nothing would work: Street address, phone number, etc. For some goofy reason she said she couldn't look up the company by name.
I've done a lot of googling about this and have learned that Worldpay is almost impossible to get unhooked from.
I'm to the point where I just call our bank and tell them to de-authorize Fifth Third from taking money out of our account. But I don't want to foul up my credit rating or do any damage like that. So, any advice from anyone out there? How do I verify my merchant number since we're not using that service anymore? Is Fifth Third part of Worldpay or not? How do I know who to call, since I get no communication from them?
We had been with the NATO program through Vantiv that was set up eons ago. Since then, it has been sold a few times. My problem is, I can't seem to shut off the processing from that company. I've always just deducted the monthly charge from the bank account. We used to get two charges: One for the actual transaction fees, and one for the account service charge. Since we made the switch, the transaction fees have stopped but they're still charging the monthly service charge. We don't get any kind of statements or paperwork from whatever company owns our account now. No emails or anything.
So now Heartland, is of course also charging us a monthly fee.
My question is, how do I get hold of Vantiv/Fifth Third/Worldpay or whatever it is? I've called a couple of phone numbers, and I finally got to a customer service agent with Worldpay who said the merchant ID number I have is not valid. Nothing would work: Street address, phone number, etc. For some goofy reason she said she couldn't look up the company by name.
I've done a lot of googling about this and have learned that Worldpay is almost impossible to get unhooked from.
I'm to the point where I just call our bank and tell them to de-authorize Fifth Third from taking money out of our account. But I don't want to foul up my credit rating or do any damage like that. So, any advice from anyone out there? How do I verify my merchant number since we're not using that service anymore? Is Fifth Third part of Worldpay or not? How do I know who to call, since I get no communication from them?
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