We get a not so insignificant number of support calls where there are problems integrating the fire alarm system. I envision that the individual at the other end just has a pair of wires coming from somewhere and is guessing as to how to connect them. We rarely can get any information as to what fire system is at the other end let alone any specs as to the signal. Can any of you guys point to any standard for this? Or, at least, some rules of thumb?
In some cases I think they assumed a dry contact output and so they tap our power supply. Then when they test we reboot. In other cases everything appears to work even with a test but there are false triggers. I can imagine there being short pulses from the fire system confirming active interconnect but not reporting disaster. For all we know sometimes they might actually have a data connection.
Pretty much the problem goes away I think when they finally fetch someone knowledgeable at their end. Then, of course, we get no feedback.
To be fair, percentage wise, this is not a norm. But, naturally, we want to help but don't think that we should guess either.
In some cases I think they assumed a dry contact output and so they tap our power supply. Then when they test we reboot. In other cases everything appears to work even with a test but there are false triggers. I can imagine there being short pulses from the fire system confirming active interconnect but not reporting disaster. For all we know sometimes they might actually have a data connection.
Pretty much the problem goes away I think when they finally fetch someone knowledgeable at their end. Then, of course, we get no feedback.
To be fair, percentage wise, this is not a norm. But, naturally, we want to help but don't think that we should guess either.
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