NeoDCP perpetual licenses transfers problem

[Jose Angel Velasco]

Hello.
We have two NeoDCP perpetual licenses for non DCI private playback.
We've bought new computers, but we can't transfer the NeoDCP perpetual licenses to the new computers, because the technical staff of NeoDCP are not answering to our e-mails asking the transfer of the licenses.
They are in breach of their own license because the license transfers from one to other PC is allowed by the perpetual license.
Neo DCP is a good DCP player, but the response of the technical service is disastrous.
Has anyone else experienced these issues with NeoDCP tech support?

[Marcel Birgelen]

Yeah, they are notoriously slow to respond to e-mail...

Since you have valid licenses, you may try to get hold on them by phone: +421 948 333 885.

That's the number of ProtoWay, the official publishers of NeoDCP.