Error during icmp playback

[Pedro Augusto]

Good afternoon

I'm using an ICMP server where a crash occurred during two different sessions, the errors were:
player - source read error - play might fail
player - assets read error - selection failed

I had to restart the projector to play again, but this is the third time this has happened. In the logs it shows that an error occurred in a certain file. Will I need to recreate the RAID?

Captura de tela 2023-07-31 174017.png

[Marcel Birgelen]

We've had a similar thing a few years back and that required a RAID controller change. In this case, it could just be a problem with the DCP itself. Did the last crash also happen while playing MI7?

Other stuff I'd do before swapping out RAID controllers:
- Check the hard drives for SMART failures.
- Are the disks 5 years or older? Simply replace them all and rebuild the RAID. Make sure you select drives from the compatibility list to avoid unnecessary headaches.

[Pedro Augusto]

Marcel, I also thought it was a problem in the DCP, but previously this same error occurred with the Barbie movie.

These HDs are old for more than 5 years, about this SMART error I didn't find it in the logs

[Ioannis Syrogiannis]

Between the logs, any "ICMPSmartInfo.txt" file?

[Pedro Augusto]

Between the logs, any "ICMPSmartInfo.txt" file?

I didn't find this file
Captura de tela 2023-07-31 214044.png

[Ioannis Syrogiannis]

I only now saw your response logged in (seeing the picture). The truth is that I looked into an SP4K diagnostics' package that was for an ICMP-X.
On (much) older ICMPs from DP2K systems I can't find such a file either. And, to be honest, not any reference on ICMPSyslog.txt either.
I don't know if that Error_messages.txt could be of any help, but I wouldn't expect so from a file that is 17 bytes long.

I would check through the communicator menu, though, the status of the RAID array. If there is an error that would be where it should show. (Even though I have ran into problems with HDDs that wouldn't be solved from there.)

[Volkan Sezer]

Do you get an error like this when you play other content? If you don't receive it, there may be a problem with the content, reinstalling it may solve the problem. Also check the HDDs there is a red light on it