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Hi all, I'm from Brazil and have been experiencing bad times with barco alchemy. I handle several films in a festival and most of our screening issues were in the theater that operates with Alchemy.
I'd like to hear anyhting about your experience with alchemy, I really want to know if its just bad luck or if its the same for everyone, but also would like to share my last big issues with that theater:
2 years ago a huge movie from Mubi couldnt ingest there:
Code 10924: “player - invalid CPL signature - cannot play” (Error)
Situation Solution
The play cannot start
because one of the CPLs has
an invalid signature.
Request a CPL with a valid signature from the content provider.
but it ingested everywhere else.
Last year a small movie with subtitles made in DCP o matic played everywhere else but this massage returned from that theater:
Code 10914: “player - subtitles preprocessing error - cannot play” (Error)
This year the guy in the theater didn't sent me error codes, but called me during a playback, he said he watched the movie in the afternoon, but during the official screening it was freezing, like it was corrupted. I couldnt believe that, because until now i did believe that corrupted material wont ingest, but he said he tried again the following day and it was still freezing. I went to the the troubleshooting in the manual and found that:
Code 10928: “player - corruption in CPL assets - play might fail” (Warning)
Situation Solution
The play can start but one or
more assets are corrupted
and could cause problems or
failure during playback.
It is highly recommended to delete and re-ingest corrupted content. If
the source DCP is corrupted, then a healthy DCP should be requested.
The playback of such content can create picture or audio artefacts
or could simply fail.
And now i cant believe its DCI Compliant, how can we work with the possibility of a corrupted DCP (maybe in the copy to the HD that contains all movies I need to send to the theater, because we always test the DCPs integrity after downloading or receiveing Labs HDs) being ingested and only crashing during playback?
I'd like to hear anyhting about your experience with alchemy, I really want to know if its just bad luck or if its the same for everyone, but also would like to share my last big issues with that theater:
2 years ago a huge movie from Mubi couldnt ingest there:
Code 10924: “player - invalid CPL signature - cannot play” (Error)
Situation Solution
The play cannot start
because one of the CPLs has
an invalid signature.
Request a CPL with a valid signature from the content provider.
but it ingested everywhere else.
Last year a small movie with subtitles made in DCP o matic played everywhere else but this massage returned from that theater:
Code 10914: “player - subtitles preprocessing error - cannot play” (Error)
This year the guy in the theater didn't sent me error codes, but called me during a playback, he said he watched the movie in the afternoon, but during the official screening it was freezing, like it was corrupted. I couldnt believe that, because until now i did believe that corrupted material wont ingest, but he said he tried again the following day and it was still freezing. I went to the the troubleshooting in the manual and found that:
Code 10928: “player - corruption in CPL assets - play might fail” (Warning)
Situation Solution
The play can start but one or
more assets are corrupted
and could cause problems or
failure during playback.
It is highly recommended to delete and re-ingest corrupted content. If
the source DCP is corrupted, then a healthy DCP should be requested.
The playback of such content can create picture or audio artefacts
or could simply fail.
And now i cant believe its DCI Compliant, how can we work with the possibility of a corrupted DCP (maybe in the copy to the HD that contains all movies I need to send to the theater, because we always test the DCPs integrity after downloading or receiveing Labs HDs) being ingested and only crashing during playback?
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