ByDeluxe content and key portal broken

[Mike Blakesley]

No luck here, yet. I started a new "ticket" three days ago and have yet to hear back from them despite the "within a few hours" promise.

I suggested just delete our account and let me start fresh. I have no idea what else to try. I've tried logging in from different computers, different browsers, you name it, but nothing will work.

The last communication I had from them was saying they were making a few security upgrades on their end and it should be working fine within a day or two. That was weeks ago.

As of now I just try to get in when I have a bit of spare time. I go through the same rigamarole, get nowhere as usual, and give up.

[Steve Kraus]

I don't think I've been able to log in for a year. The password reset mechanism works and if I attempt to log in either it shuts me down immediately ("unable to log in") or it looks like it's coming up ("initalizing core" or whatever it says amidst background animation then back to the login screen. That is one f'd up operation.

[Jim Cassedy]

I find it interesting that some users are having issues with the Deluxe portal. Because of my
venue's aggressive and overly ambitious programming, I couldn't do my job efficiently if, if
at all, if I wasn't able to log into it, which I have to do every day, and very often multiple
times during the course of one day. Yes, it occasionally doesn't let me in, or locks up and
doesn't respond, but, at least here, those events are usually transitory and usually self
correct if I try logging in again a few minutes later or from a different computer.

That being said, there seems to be two different log-in screens that sometimes display
when I try to access Deluxe.

THIS ONE is the one I get 99% of the time, and usually gives no trouble.
DeluxeLogin2.jpg


But sometimes, I get this login screen. This one NEVER works for me, and will
usually result in getting me totally locked out of the system for 5 or 10min if I
try entering my info more than once. So, if I get this screen, I either just close
the login window and try logging in from another computer, or I 'toss my cookies'
from the browser and try again and usually get the other login screen on the 2nd try.
DeluxeNoLogin.jpg

[Benjamin Ruder]

I don't think I've been able to log in for a year. The password reset mechanism works and if I attempt to log in either it shuts me down immediately ("unable to log in") or it looks like it's coming up ("initalizing core" or whatever it says amidst background animation then back to the login screen. That is one f'd up operation.

Seemingly from my communications with the support staff was that my account needed something done on their end, it even took 2 attempts for them to get it to function. I suggest anyone experiencing this nightmare to open a ticket and then keep on them. It's quite ludicrous.

[Steve Kraus]

Are you currently able to log in?

[Benjamin Ruder]

Are you currently able to log in?

Yes just did it right now.

[Jason Raftery]

I find it interesting that some users are having issues with the Deluxe portal. Because of my
venue's aggressive and overly ambitious programming, I couldn't do my job efficiently if, if
at all, if I wasn't able to log into it, which I have to do every day, and very often multiple
times during the course of one day. Yes, it occasionally doesn't let me in, or locks up and
doesn't respond, but, at least here, those events are usually transitory and usually self
correct if I try logging in again a few minutes later or from a different computer.

That being said, there seems to be two different log-in screens that sometimes display
when I try to access Deluxe.

THIS ONE is the one I get 99% of the time, and usually gives no trouble.
DeluxeLogin2.jpg


But sometimes, I get this login screen. This one NEVER works for me, and will
usually result in getting me totally locked out of the system for 5 or 10min if I
try entering my info more than once. So, if I get this screen, I either just close
the login window and try logging in from another computer, or I 'toss my cookies'
from the browser and try again and usually get the other login screen on the 2nd try.
DeluxeNoLogin.jpg

I have the same issue as Jim, where I'm typically routed to https://login.bydeluxe.com/ and get the login page with the "1" logo and can authenticate without issue using my current password.

On occasion, however, Deluxe's system sends me to https://one.bydeluxe.com#/application/cinemaportal via https://identity.bydeluxe.com and I get the older-looking login page with the Deluxe logo:

image.png

In order to log in successfully on this page, I have to use the password I was using in June 2023. Despite having changed my Deluxe One password a number of times since then, the login server servicing this particular page is stuck in time and only accepts the outdated credential.

I've reported this bug to Deluxe but it doesn't sound like they've fixed it.