Cannot upload DCP's to IMS2000

[Mike Reed]

Hello again,

I use DCP-O-Matic to make ads and other pre-rolls to put on before the movies play. I have a DSS200 server on one NEC projector and the IMS2000 server on the other projector. Lately I cannot get my DCP-o-Matic DCP's to load on my IMS2000 server projector. They upload just fine on my DSS200 server. They just always fail to load now when I upload to my IMS2000. I went back to older DCP's that uploaded fine in my IMS2000 and now they wont ingest either on the IMS2000. This started happening a few weeks ago. I can still get film hard drives to work and some stuff from Screen Vision. Is there something I might be missing? Any help would be appreciated, Thanks!

[Steve Guttag]

Double check your user/pw for ingesting (it isn't the same as other logins). If you are going directly from DOM, make sure DOM knows about any user/pw changes you might have made.

[Mike Reed]

Double check your user/pw for ingesting (it isn't the same as other logins). If you are going directly from DOM, make sure DOM knows about any user/pw changes you might have made.

Steve,

I only have two passwords for the IMS2000. The basic doremi one and the manager one. I have never changed the passwords nor do I know how to change them. I definitely didn't realize maybe one of them was for ingesting, but I don't remember a problem in the past ingesting? DOM needs to know if I change passwords? Just getting caught up to speed here. Thanks!

[Jim Cassedy]

Not exactly the same, but a couple of months ago I discovered that DCP's that I was
rendering worked fine on a Doremi or Dolby server, but wouldn't ingest correctly on
my Sony server at work. I knew older DCP's I had archived worked fine, but it seemed
this was happening only with new DCP's I was making. In the process of troubleshooting,
I, at some point, realized that this was only happening with DCP's that I had rendered on
a particular computer. I re-installed DCP-0-MATIC on that computer, and now the SONY
servers are accepting them again. So, that one computer had some sort of quirk, perhaps
after a software update, that was causing the incompatibility issue.

[Mike Reed]

Hey Jim! That’s an easy thing to try and test out. I think I will give that a go and see if it changes anything on my IMS 2000.

[Steve Guttag]

The manger one will let you FTP. That said, there is another one specifically for ingesting (pushing to the server).

[Ryan Gallagher]

When you say fail to load? Do you mean they don't appear in the list of ones available to ingest? Or they ingest but throw errors in the process? A little more detail on how they are failing perhaps?

Also what method of loading are you using? FTP? USB? Do they both fail?

[Mike Reed]

So I uninstalled DCP-O-Matic and reinstalled the program. Now the DCP's are loading on my IMS2000. Perhaps there was some update that I missed with the download? Seems to be working OK now. I appreciate everyone's thoughts on the matter. Ryan I do upload with USB on my projector.

[Jim Cassedy]

Well, Mike, that sounds a lot like the same problem I described in my earlier post.
To be fair, I don't think it was the DCP-0-MATIC program, which has always been
quite stable on both my Windows & MAC machines, but in my case, this happened
on one of my older MAC's, after I did a major software upgrade, which affected
several programs. Re-installing DCP-0-Matic and the other programs fixed it all.

[Randy Stankey]

If it's Mac OS, the problem might be related to prebinding.

All of the system resources, needed by an application, are mapped out and stored by the OS at installation time or when the application is first run. It should only need to be done once but, if there is an application update that uses new or different resources or the locations of those resources change, the current prebinding might become invalid but the program might still seem to run correctly. This might explain why DCP-O-Matic runs correctly from the operator's perspective but produces invalid output.

The solution would be to redo the prebinding. It can be done with terminal commands but they are somewhat complicated unless you are familiar. I've done it, once or twice, but I do it so infrequently that my memory fades.

It's a lot easier to simply delete and reinstall the application program. They OS will the update prebinding, automatically. No fussing with terminal commands is needed.