Dear All,
We are encountering an audio routing issue with the 7.1 DCP of the movie "Smile 2 ."
The HI-VI narration is playing from the back right surround channel, while the center stage sound is being routed to the back left rear surround channel. This issue is observed when using both GDC SR1000 and Dolby IMS3000 servers, where the audio is connected via a single LAN cable. However, there is no issue when playing the 5.1 version or when the sound processor is set to 5.1 while using the 7.1 DCP.
The CPL ID for the DCP is: Smile2_FTR-CSR_F-200_EN-EN-OCAP_IN_71-HI-VI_2K_PC_20241016_PXU_SMPTE_VF.
Can you please provide guidance on what might be causing this misrouting in the 7.1 configuration and any steps we can take to resolve it ?.
Thanks in Advance.
We are encountering an audio routing issue with the 7.1 DCP of the movie "Smile 2 ."
The HI-VI narration is playing from the back right surround channel, while the center stage sound is being routed to the back left rear surround channel. This issue is observed when using both GDC SR1000 and Dolby IMS3000 servers, where the audio is connected via a single LAN cable. However, there is no issue when playing the 5.1 version or when the sound processor is set to 5.1 while using the 7.1 DCP.
The CPL ID for the DCP is: Smile2_FTR-CSR_F-200_EN-EN-OCAP_IN_71-HI-VI_2K_PC_20241016_PXU_SMPTE_VF.
Can you please provide guidance on what might be causing this misrouting in the 7.1 configuration and any steps we can take to resolve it ?.
Thanks in Advance.
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