USL CMS-2200 marriage problem

[Jose Angel Velasco]

Helo.
We have two USL CMS-2200 servers, that we can't made the marriage. This happen at the same time. I remember that this was happened time ago, and is not a certificate/battery problem, and is possible to solve with the remote connection of an USL technician. Has anyone the contact of a technician from USL? This product is discontinued by QSC, and no serviceable by they.

[Leo Enticknap]

While it was still supported by USL, the contacts were Seth Jesse and Tom Atkison (it may be Atkinson, but my notes have it without the n). I don't have current contact details for either - sorry. Might be worth checking if either of them are at QSC, I guess.

[Steve Guttag]

Tom is no longer with QSC and is selling Powersoft amplifiers.

Seth is still with QSC but no longer has a "customer facing" position and seems to be involved in plugin development for Q-SYS. I guarantee you that Seth's hands are on some of the cinema-specific Q-SYS' plugins.

[Elia Orselli]

We have a CMS2200 and we got a cert issue that was solved with a QSC support ticket and a package they sent us a couple of years ago. Have you raised a ticket?

[Jose Angel Velasco]

Thank you. I will try to open a support ticket.

[Marin Zorica]

What projector you have? I remember one CMS2200 in Christie series 2, somehow in media block tab, dolby must be chosen in order for projector to recognize CMS and to get marriage done. Somehow, it did happened that that setting did revert to something else, and even everything was ok, marriage couldn't be made.

[Jose Angel Velasco]

We have a Barco DP2K-10s, and works well with another server.

[Marin Zorica]

We have a Barco DP2K-10s, and works well with another server.

When CMS2200 is inserted and when you do marriage, what error message barco gave you after marriage if failed?
Is it board insertion tamper or something else?