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The Coop Cop

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  • The Coop Cop

    I've written here before about my friend who works at the local Coop grocery store.

    He's been working there for over 25 years now, started as a box boy when he was still in high school and never left.

    He's the gofer.

    Stocks shelves, carries Mrs. Smith's groceries to her car, "Clean up in aisle 3" and he's the guy who shows up with the mop.

    Some years ago they sent him on a course for how to detect and apprehend shoplifters so he's the "Coop Cop".

    Over time they've improved his methods. They have installed a comprehensive video surveillance system in the store that's good enough to read the ingredients label on a soup can still on the shelf. This has made his life a lot easier since he's the only Coop employee that's allowed to carry his cell phone when he's on the floor and he can use an app to view and switch between the cameras and do instant replays. Now the evidence is on video and he doesn't have to try to lurk around the corner to see what's going on. They used to call a "Code Ten" on the PA system when they wanted him at the front to handle a "situation" but now the cashiers have a button that will make his phone beep so nobody else hears the call.

    He's told me that over time security has become a bigger and bigger part of his job. And it isn't just a guy stealing a steak.

    Last week two guys came in to buy Visa prepaid gift cards. $2500 in Visa gift cards. The cashier activated the cards and the guy said here's the cash. She counted the cash and said, "Sir, there's only $2400 here so it's $100 short." Ok, he said, just give me back the money and I'll leave the cards here and just run to my car to get the other $100.

    He never came back and the cards that were left on the counter were old/expired Visa gift cards that he had substituted when the cashier was counting the money.

    Apparently this exact same scheme was pulled off at two other Coop grocery stores in this area as well.

    When I was getting the groceries today I saw Carlos and he said, "Hey, I've been off at school this week." I asked what for. "Firearm course." Apparently they've sent in his application for a gun permit so I guess he's not just going to be an undercover security guard, he's going to be an undercover armed guard.

    *boggle*

    At a grocery store????

    I said, Geez they're going to expect you carry a gun while you're stocking shelves? He said that he has no idea; nobody's told him anything more than go and take that course and get this license.

    Well, Carlos is a pretty big boy so if he tells you to halt then halting is probably a good idea.

    An armed guard at a grocery store seems pretty over-the-top but he's told me that theft is getting worse and worse all the time and professional thieves can clean out a lot of stuff in a really big hurry so I guess you have to do what it takes.

  • #2
    I would advise Carlos to find out if there is a Security Guard union he can join or at least have a chat with other Security Guards say at the local bank to see what they are making. Why does my gut tell me they are not paying him extra as they add responsibilities to this to-do list. Sending him to school doesn't count as bankable income. At the very least, he should ask for a substantial hourly rate increase (I'll take a guess -- he's being paid hourly) with every addition skill he acquires regardless if they are the ones who paid for the courses they sent him to take.

    Oh and just an aside, but I'll bet many shoppers, including myself, upon hearing "Code 10" blaring over the PA, would certainly give me pause and then possibly male me piss my pants, especially if I then saw Carlos running down the isle wearing a gun. How about not being so Law and Order about it and maybe just be a little more subtle, like "Clean up in isle 10.clean up on isle 10"" when there is no isle 10, might work just as well but without the hair standing up on the back of one's neck drama.

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    • #3
      I don't think he's every been exceptionally obvious about what he's doing. And they're always calling for a price check or open the third till or something so one more announcement isn't going to get a lot of attention. But now it's not needed with their new call buttons. His phone beeps and he can just walk up to the front and see what's going on; nobody else would know anything is happening.

      And if he does end up with a gun (which I'm not convinced will actually happen -- I suspect this new license is just some manager's idea of showing that they're doing something about theft) why would he look any different than he does now? I doubt he'll be carrying a bazooka down the aisle.

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      • #4
        A lot of stores have double automatic sliding doors. You pass through one, then the other. I suspect that is common here to reduce air conditioning costs by having the doors open directly to outside for a substantial period of time as people pass through. Anyway, if there are multiple sets of these doors, it would be interesting if security could disable the doors once a shoplifter is between the two doors. Call the police while the shoplifter is trapped. Probably illegal or a liability issue, but MIGHT reduce shoplifting.

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        • #5
          I get the impression that shoplifting is getting worse all the time.

          He got to be the security guard because he's the gofer and anything that needs doing with nobody else assigned to it is his job.

          While it isn't exactly top secret information I suspect 99.9% of the people who shop there don't know that he's the security guard. Initially it wasn't much but over time it's expanded into a good-sized part of what he does during the day.

          I think this gun license thing is just a performative piece by the managers because I don't see how it would be practical or necessary on a day-to-day basis. They're probably under pressure to do something about theft so this is something.

          Get him licensed, pat him on the head, life carries on.

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          • #6
            I do worry about the possibility of being robbed on busy nights. People see a large crowd at the theatre and assume we have a lot of cash in-house. Of course the joke would be on them because about 70% of our business is in credit/debit cards these days so we don't really have all that much cash on hand anymore, compared to the old days at least.

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            • #7
              I've always thought that if you wanted to rob a place a grocery store would be the place to rob.

              $100+ sales are coming in all day and they don't have the kind of security that you find at banks and casinos.

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              • #8
                Grocery stores, night shops, service stations are all pretty soft targets, which have seen the brunt of the impact. Many banks don't have traditional tellers anymore, so they have found weaker targets... ATM machines are also famous targets. But apparently, they're not just after your money, which often is far and in between, as a lot of transactions are nowadays done electronically, but they're also often hunting for stuff like cigarettes and other tobacco products like cigars and hard liquor... In those circles, cigarettes are apparently as good as cash, if not even better...
                Last edited by Marcel Birgelen; 09-15-2023, 03:38 PM.

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                • #9
                  Every night I work at the drive-in, I have a Ruger 9mm tucked in a waistband holster under my shirt. Never had to use it. Many nights it's just me here by myself after hours. There's no feeling quite like walking outside after everyone's been gone for two hours and smelling cigarette smoke as soon as you walk out the door

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