New Computers

[Frank Cox]

Suddenly I'm a bit less thrilled with my new Lenovo computers than I was previously.

One of the monitors developed a single dead pixel near the top of the screen. So I initiated a warranty claim and they said they would send me a replacement monitor.

It arrived late yesterday afternoon so I set it up this morning.

It came in a box that says "Refurbished - serviceable used part".

And this one has a little stain or scratch near the bottom of the screen that won't clean off.

Frankly, I'd rather keep the monitor with the dead pixel than this one with the stain.

I just sent them another email saying that this is not a satisfactory resolution so we'll see what happens next.

I paid for new equipment, not "serviceable used parts".

[Mike Blakesley]

I guess they figure you are sending in an item you have been using, so they're going to send you back a used one. (If yours had been brand new and dead right out of the box, they'd have probably sent you another new one.) I'll bet if you look up the warranty, you'll find that it says they can replace a defective unit with a refurbished one.

[Frank Cox]

I suspect that it does and if the replacement had been in perfect condition I wouldn't have had any particular objection.

But when the replacement is worse than the original, that I have a problem with.

[Ryan Gallagher]

I suspect that it does and if the replacement had been in perfect condition I wouldn't have had any particular objection.

But when the replacement is worse than the original, that I have a problem with.

Yeah I'd make em take it back... but doing this too many more times if you are paying shipping might void the whole effort.