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Did you call QSC or Q-Sys? Im not sure if they have different customer service phone numbers but I would make sure youre calling Q-Sys not QSC as that is now the consumer facing brand (thing powered speakers at guitar center) Q-Sys is the professional arm including cinema speakers.
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I would probably seek out Tom Atkinson. I don't know if QSC is having Seth field any calls at this point. He is much more behind the scenes on plugin development/coding. I may be wrong but I think Seth is all that is left of the USL crew at QSC.Comment
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I opened a ticket at Q-Sys, and they told me to contact to the local distributor. I contacted to the local distributor, and they answered that they should consult it with Q-Sys, and I don't have more news since a week.Originally posted by Sean McKinnon View PostComment
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If the local distributor is an official QSC/Q-Sys dealership, they are not doing their job (acting as the post-sales support point of contact for end users in their territory), which is something that QSC/Q-Sys should be concerned about. All I can suggest is to contact QSC/Q-Sys again, and let them know that this company has refused to help you.
We would never turn someone away who came to us with a fault with equipment from a manufacturer that we represent, especially in the context of a manufacturer/dealer relationship that explicitly states that we act as the initial contact point for end users; even if the equipment in question wasn't purchased from us, or was but a very long time ago. It sometimes happens that we try to help but can't get the fault fixed (or only can by by selling replacement equipment), usually because it requires a non-generic part that can no longer be obtained. But we would certainly make the approach to the OEM first if that was appropriate and could possibly be useful.Comment
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