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I have a problem since yesterday on my ims3000, I connect hdmi, I set as input but nothing happens, I see a new screen on the pc named ims3000 but nothing happens on the screen, naturally lamp and dowser are on.
Do you know anything to do?
I don't know on IMS3000, but on ShowVault, you need to cut about 3mm the plastic cover of the HDMI cable connector because doesn't fit in whole on the ShowVault connector, and doesn't shows video on screen even if it's detected by the computer.
I have a problem since yesterday on my ims3000, I connect hdmi, I set as input but nothing happens, I see a new screen on the pc named ims3000 but nothing happens on the screen, naturally lamp and dowser are on.
Do you know anything to do?
I would assume since this is "new" behavior that it is the same aux device and cable that used to work previously? As Jose suggests not all HDMI cable moldings are created equal, might have a cable that is a bad fit. Also HDMI cables just "go bad", or were manufactured out of spec to begin with. Swapping cables certainly the first thing to try.
Sometimes the cable will work well enough to do the EDID handshaking, and thus your computer sees the external device, but doesn't have video output.
Is it a Windows laptop on the other end? are there USB-C adapters involved? Anything else in the signal path?
I would assume since this is "new" behavior that it is the same aux device and cable that used to work previously? As Jose suggests not all HDMI cable moldings are created equal, might have a cable that is a bad fit. Also HDMI cables just "go bad", or were manufactured out of spec to begin with. Swapping cables certainly the first thing to try.
Sometimes the cable will work well enough to do the EDID handshaking, and thus your computer sees the external device, but doesn't have video output.
Is it a Windows laptop on the other end? are there USB-C adapters involved? Anything else in the signal path?
I tried with 4 cable directly connected with windows or linux or mac and also with a media server but nothing
Does the PC act like it's connecting? Usually the screen flashes oddly and afterward you can see the extra screen in display properties. But I haven't had an IMS3000 lose HDMI input operation.
Does the PC act like it's connecting? Usually the screen flashes oddly and afterward you can see the extra screen in display properties. But I haven't had an IMS3000 lose HDMI input operation.
from the OP it sounded like yes, OS sees the IMB as a second display but no picture.
other question would be did any remote service work occur since it last functioned? Perhaps the alt channel configuration got messed up somehow?
Suggest downloading a "detailed report" log package and uploading it to the analyzer.
Assuming that this arrangement all worked OK until suddenly one day it didn't, I wonder if this could be a symptom of a failing boot flash drive, which is a well known issue with the IMS3000. A log analysis may flag this up. I haven't seen this specific behavior resulting from a failing boot flash before, but IMHO, it's worth checking out.
Suggest downloading a "detailed report" log package and uploading it to the analyzer.
Assuming that this arrangement all worked OK until suddenly one day it didn't, I wonder if this could be a symptom of a failing boot flash drive, which is a well known issue with the IMS3000. A log analysis may flag this up. I haven't seen this specific behavior resulting from a failing boot flash before, but IMHO, it's worth checking out.
I thought to check the projector cause I don't have an IMS here and you have to change channels on the projector for ALT sources, but I guess with an IMS, DCP vs ALT are the same input as far as the projector is concerned. Do you have a way to feed it an 3g or HD-SDI signal to test if the other alternative content options are working? If they do at least you'd have a workaround if you add a htmi->SDI converter box. But if they don't work might inform next steps?
Via HDMI, I would also confirm what resolution and frame-rate the laptop thinks it's sending. Did it handshake via EDID on something the IMS actually supports? Try 1920x1080 at different refresh rates. 24, 30, and 60hz at minimum should be supported by the IMB I would hope, along with other broadcast rates it might be hard to tell the laptop to do.
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